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Customer Experience Excellence

4 months ago

กรงเทพมหานคร, Thailand บริษัท เอส เค เอฟ (ประเทศไทย) จำกัด Full time

11/02/2023
- คุณสมบัติพื้นฐาน
- งานตามสัญญาจ้าง รายเดือน/รายปี- 3 - 5 ปี- กรุงเทพมหานคร- ปริญญาตรี- ขึ้นอยู่กับคุณสมบัติและประสบการณ์- หน้าที่และความรับผิดชอบ
- KEY RESPONSIBILITIES- Deliver customer experiences measurable KPI and support the Company strategy, priorities and achievement of local business targets and work in close cooperation with all stakeholders seeking proactive actions for continuous improvement
- Work as active Key Customer Team member in creation of leads, opportunity development, reaching business targets and increase SKF knowledge and success with the key customers.
- Work with local and global demand and supply team in customer demand input and ensure efficient implementation
- Secure effective handling of goods returns, non-conformance and non-performance complaints and implement improvements to enhance customer satisfaction
- Actively engage in developing business insights from transactional business and closely collaborates with Frontline and Demand management team to deliver business results
- Coordinate logistics set up and daily operations from order to invoicing with Logistics operations.
- Work in accordance with SKF Policies, Code of Conduct, Quality Management, Environment Health and Safety requirements, and Export Control.
- Undertake other duties or tasks which may be assigned as needed
- คุณสมบัติ
- Qualifications- Bachelor’s degree in Business, Management
- Minimum 2-3 years’ experience in the field of frontline sales, sales supports or customer engagements.
- Experience of SAP /ERP system
- Excellent verbal and written communication skills
- Problem-solving and analytical skills.
- Ability to understand data analytics and extract useful information to identify deviation, potential concerns and able to initiate solutions for team to deliver customer experience excellence.
- Strong leadership profile with ability to motivate and coach a team
- Project management and delegation skills.
- Good command of English

ดูคุณสมบัติเพิ่มเติม
- สวัสดิการ
- การฝึกอบรมและพัฒนาพนักงาน
- ทำงานสัปดาห์ละ 5 วัน
- ประกันสัง
- ม

ดูสวัสดิการเพิ่มเติม