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Customer Experience Executive
3 weeks ago
**Position Overview**:
As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.
**Responsibilities**
- Identify and resolve customer issues promptly, ensuring customer satisfaction and loyalty. Collaborate with internal teams to escalate and resolve complex problems.
- Work during night hours to support customers in the Thailand time zone. Maintain a high level of attentiveness and efficiency during the night shift.
- Accurately document customer interactions and details of resolutions in the system. Contribute to the creation and improvement of knowledge base articles for common issues.
- Provide feedback on recurring customer issues to contribute to process improvements. Actively participate in training programs to enhance product and service knowledge.
**Requirements**:
- Fresh graduates are encouraged to apply.
- 2-3 years of working experience as customer service (insurance industry) is a plus point.
- Required language(s): English, Thai
- Minimum Diploma/Degree in any field
- High level of attention to details.
- Strong work ethic and willingness to take on any tasks.
- Comfortable working in an extremely fast paced and international environment
- Full Training Provided (Theory & Hands-on training)
- Flexibility to work night shifts.
- A positive attitude and a commitment to delivering outstanding service.
- Applicants must be willing to work in office
- Ability to communicate with customers with a level of empathy.
- Immediate availability is a plus point.
- This role is not open for non-local.
**Benefits**
- International work environment and flat organization
- Team culture - highly practical and results oriented.
- Free training and development, constantly improve yourself.
- Fast moving, challenging and unique business problems
- Competitive salary
- Progress like never before.
- Casual work attire
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