Customer Experience

Record an incident report and report to higher management. Calculate loss and impact based on unexpected situations such as system down. Communicate directly with impacted customers to assist and offer compensation and ensure that customers are satisfied with the experiences. Identify customers who will require further assistance until the customer...

**‘EXPERIENCE ASIA’**a leading Thailand DMC, handling clients from North America, UK and Europe, are seeking qualified staff to join our team. **Key Responsibilities**: - Provide accurate information about our services, packages, and special promotions. - Handle customer inquiries and resolve any issues promptly and professionally. - Maintain...

Expereince in Digital Customer Roles. Strong in banking business acumen. Well communication in both Thai & English. **Position**: VP, Digital Customer Experience (TMRW Digital). Job Responsibilities. Strategy & Planning. Ability to garner customer insights through touch points, targeted surveys or research, and analyse the insights to prioritize customer...

‘EXPERIENCE ASIA,’ a leading Thailand DMC, handling clients from North America, UK, and Europe, is seeking a detail-oriented Data Input Officer to join our team. Play a crucial role in maintaining accurate and up-to-date tariffs and databases. Use your keen eye for detail and good written English skills to ensure our systems reflect the latest...

About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

วันที่: 27 มี.ค. 2565- ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย- บริษัท: ธนาคารเกียรตินาคินภัทร จำกัด (มหาชน)**Job Summary**: Role Summary Act as a go-to person to represent true Voice of Customers to KKP....

Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment. Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD. Drive execution of CX related initiatives and ensure alignment of all customer related initiatives. Coach and...

**Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...

About Us Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The Role**: Flywheel SEA seeks a customer experience...

**Main Duties**: **Essential Duties and Responsibilities**: - Create, manage and maintain branding and communication strategies for loyalty programs. Overseeing direct communications with customers through our CRM tools and offline channels - Develop yearly marketing calendar with the design, concepts, implementation, and measurement. Those need to be...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...

**Customer Experience Executive -**_ _**Protect Group** **Location**: Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**: Sunday - Thursday 8am - 6pm (Sunday 9am-4pm) **Language requirements**:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role Description** Protect...

**Customer Experience Executive -**_ _**Protect Group** **Location**:Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**:Sunday 9am - 4pm, Monday - Thursday 8am - 6pM/Friday & Saturday OFF **Language requirements**: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role...

**Responsibilities**: - Handle customer issues and complaints and find solutions to problems that arise. - Coordinate with colleagues or managers to find the best solutions for customer problems. - Maintain a customer service-oriented attitude and be ready to assist customers at all times. - Keep customer information confidential. - Follow up with customers...

**Customer Experience Executive -**_ _**Protect Group** **Location**: Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**: Sunday - Thursday 8am - 6pm (Sunday 9am-4pm) **Language requirements**:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role Description** Protect...

The position duties include a wide range of activities related to customer feedback monitoring and ensuring all feedbacks are handled appropriately with the appropriate solutions within specified time frames and making sure high levels of customer service are provided at all times. - To manage the customer experience team ensure the effective management of...

MAIN PURPOSE OF ROLE - Leads/supervises a team of 2 or more professionals. - First level manager of a work team that could comprise professionals, technical and/or administrative staff. - Typically without budget or hire/fire authority. - Focuses on mentoring, coaching, and coordination. **MAIN RESPONSIBILITIES**: - Provides technical interface between...

Customer Experience Representatives (เจ้าหน้าที่บริการลูกค้าทางโทรศัพท์) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตห้วยขวาง) สาขาอาชีพหลัก :...

**About Klook** Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel...

**Your mission**: Yindii is looking for an energetic Operation & Customer Service Manager with good communication skills to join a growing startup fighting for a better planet. You’ll be handling daily delivery operations, taking care of our customers and accompanying our store partners. **Responsibilities**: - You are responsible that food is delivered...