Customer Experience Marketing Manager

**Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...

**ROLES AND RESPONSIBILITIES**: - Seeks new opportunities for expanding client base, presenting products and services to current clients, and persuading clients to purchase more - Provides documents of products and services for client accounts - Develops and maintaining long-term relationship with accounts - Understands clients needs and be able to...

The position duties include a wide range of activities related to customer feedback monitoring and ensuring all feedbacks are handled appropriately with the appropriate solutions within specified time frames and making sure high levels of customer service are provided at all times. - To manage the customer experience team ensure the effective management of...

**Company Description** Pronto Marketing is a full-service WordPress agency providing website support and digital marketing services to over 1,000 small businesses around the world, primarily in the United States. Founded in 2008 in Thailand, we have a team of 80+ professionals comprising everything from developers, designers, copywriters to project...

About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...

Internal Communication. marketing communication. customer insight for better customer experience. Responsible in develop/ support key bank wide activities/ communication that can help improve customer centricity awareness of staff and encourage staff to put customers first when doing anything. Lead regular meeting to discuss current issues/ identify...

**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...

Customer Experience รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย,เขตปทุมวัน,เขตราชเทวี,เขตวัฒนา,เขตห้วยขวาง) สาขาอาชีพหลัก :...

Developing digital strategy, channel management, work on content and share creative best practice for each platform, as well as building and leading a high-performance marketing capabilities to achieve KPI as planned. Managing budget to meet performance goals (KPIs, Digital Funnel and ROI) and collaborating with cross-functional internal and to be key...

Leading the design of member journey (combine both online & offline) to increase customer satisfaction, engagement and spending end to end. Analyze data to understand customer / member behaviors, pain points and touchpoints. Identify pain point of current member journey and prospect member journey. Lead cross-functional teams in the implementation of...

**Customer & Channel Marketing Manager SEA** Location: Bangkok Onsite **About the position** Customer & Channel Marketing Manager is similar to Trade Marketing Manager. **So, what does it take to be successful in this role?** You need to be able to develop and implement comprehensive channel and customer marketing strategies to achieve business...

Developing digital strategy, channel management, and monitor performance to deliver KPI as planned. Create media plan to co-ordinate with agency for bought, allocate own channels to increase awareness with Lotus s customer and drive positive earn in social media to achieve as planned. Testing, optimizing, and scaling performance marketing activities across...

The K-C Thailand business has been leading brands with no. 1 or 2 positions across family care, and a fastest growing business in baby care market. Our brands include Kleenex®, Scott®, Huggies®. Position: Customer Manager Report to: Group Customer Manager **Roles & Responsibilities**: - Budget and Target - Manage the allocated Trade Fund to achieve...

Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment. Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD. Drive execution of CX related initiatives and ensure alignment of all customer related initiatives. Coach and...

Posted 20-Nov-2024 Job type Full time Country Thailand Location Bangkok Lead recruiter Magdalena Krasuska Function Commercial Reporting Line General Manager, Thailand On-site/Remote On-site Level of experience Professional (Management) Contract type Permanent YOUR OPPORTUNITY Your opportunity You will be responsible for delivering world class execution of...

The Customer Manager is responsible for maximizing Kimberly-Clark’s Consumer Sales business in one or couple of the key Modern Trade retailers in Thailand, developing and executing effective customer business plans, providing and maintaining excellent customer relationship management, as well as innovation-building digital initiatives across all our brands...

**About Us** Flywheel SEA (formerly known as Intrepid Group) **Ascential Group** With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **About the Role** As a Customer Service...

To manage the customer experience team ensure the effective management of the complaints or voice of customers within the framework ensuring that all cases are attended to timely and professionally, the root causes are identified and to work with the related teams to agree on the improvement opportunities and to provide the responses that address the...

Expereince in Digital Customer Roles. Strong in banking business acumen. Well communication in both Thai & English. **Position**: VP, Digital Customer Experience (TMRW Digital). Job Responsibilities. Strategy & Planning. Ability to garner customer insights through touch points, targeted surveys or research, and analyse the insights to prioritize customer...