Commercial Excellence
2 months ago
Monitor, analyze Pro/Con of current work process of Commercial staff for process improvement.
Follow up and feedback new work process from Commercial staff for process adjustment.
Coordinate with all relevant parties to develop written documentation of work processess.
Maintain database of documentation of work processess.
Coordinate and support in carrying out the change management activities.
Coordinate and support in implementation audit activities.
Coordinate and support in development and implementation of digital systems and tools.
Survey and get feedback from Commercial staff for continuous improvement.
Initiate activity and to encourage Commercial staff to participate in KM and build KM culture among staff.
Carry out customer satisfaction enhancement programs/ intiatives/ activities as well as coordinate for customer satisfaction survey.
Analyze survey result for each market event for continuous improvement in future activities.
Propose initiative/activities to meet customer expectation.
Maintain and analyze Customer Database in order to propose marketing activities.
Maintain customer portal and support customers in using customer portal as a administrator of the portal.
Consolidate and report Voices of Customers, complaints etc. from the customer portal.
EDUCATION.
Bachelor's in business & marketing, IT, Psychology, Communication Arts, Political Science, Arts, Economics or related field.
EXPERIENCE.
At least 3-5 years, if having experience in marketing, Sale Coordinator, Business Analyst background, IT skill (Photoshop/ Microsoft program/Adobe) and understanding of sales and payment instruments/mechanism is preferable.
Service Mind, Good communication skills, and friendly and approachable are needed.
OTHER REQUIREMENTS.
**Job skills required**: Good Communication Skills
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