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Internal Communication

7 months ago

คลองเตย กรงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

Internal Communication.
marketing communication.
customer insight for better customer experience.
Responsible in develop/ support key bank wide activities/ communication that can help improve customer centricity awareness of staff and encourage staff to put customers first when doing anything.
Lead regular meeting to discuss current issues/ identify solutions / consider feedback, idea and suggestion from customers as well as staff (from both insight and complaint) and propose effective and efficient procedures / process.
Initiate new projects based on customer insight for better customer experience journey.
Analyze customer data/ behavior and propose plan for bank wide customer retention/loyalty strategy.
Manage day-to-day operational tasks and monitor administrative works.
Bachelor or Master degree on a related field, Banking or Insurance experience will be an advantage.
Minimum 3-5 years of responsible experience in a related field.
Having knowledge in market research, marketing or customer experience.
Strong analytical and problem-solving skill.
Having a good negotiation and communication skill.
Having a good computer skill.
Ability to communicate and have interpersonal skills.

**Job skills required**: Market Research, Negotiation, Research