Customer Experience Executive

6 months ago


วฒนา กรงเทพมหานคร, Thailand Protect Group Full time

**Customer Experience Executive -**_ _**Protect Group**

**Location**: Bangkok, Thailand

**Contract**: Permanent, Full-Time

**Hours**: Sunday - Thursday 8am - 6pm (Sunday 9am-4pm)

**Language requirements**:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial.

**Role Description**

Protect Group is a business founded by a serial entrepreneur and a highly experienced and successful executive team - with its Head Office located in Uruguay and 14 other offices located around the world. Rapid year-on-year growth over the past 24 months lead to multiple global office openings and now Protect Group are expanding further in Bangkok. Protect Group already have offices in**:Uruguay, Canada, Korea, Japan, Germany, Brazil, UK, Turkey, Thailand, India and America to name a few**

**_
‘Protect People’_** are individuals bursting with talent, ambition, commitment and love; we at Protect are a family of friends with a shared dream. This is not a job, it’s a life and a very enjoyable one at that. You will love the people you work with, care about what you do and have the opportunity to generate business selling truly innovative solutions to our Members. At Protect it’s Our People that make the difference and this is everything.

Protect Group operate a global Membership Programme for the travel, hospitality and events industries that provide a range of refund services that enhance customer experience and boost revenue. For example, we help online booking agents provide a full refundable booking option to their customers.

**General Duties**
- Monitoring customer enquiries, checking details and responding appropriately.
- Handling customer complaints or issues, escalating to the Customer Experience Manager when required.
- Liaising with internal departments to route customer enquiries to the right team.
- Maintaining a professional and polite tone in all communications.

**Required Skills and Experience**
- Experience in customer focused positions.
- Fluent English is a requirement of the role.
- Essential to have the ability to balance human and commercial considerations.
- Accuracy and attention to detail.
- Excellent communication skills (written and verbal) in all fluent languages.
- Enthusiastic, high degree of integrity, self-motivated, positive attitude and a proactive approach to work.
- Well organised with previous experience using CRM systems.
- Personable, able to build a good rapport.
- A real hunger and willingness to learn, not afraid to ask questions.
- Committed.
- Willingness to go above and beyond, seeing the opportunity as a career in a rapidly growing organisation, not just a job.

**Beneficial Skills and Experience**:

- Previous case handling experience.
- Fluency in languages in addition to English

**How to Apply**

If you live and breathe what you do and recognise yourself as a **_Protect Person_** then submit your latest CV and let us know what you can bring to Protect



  • วัฒนา, กรุงเทพมหานคร, Thailand Protect Group Full time

    **Customer Experience Executive -**_ _**Protect Group** **Location**:Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**:Sunday 9am - 4pm, Monday - Thursday 8am - 6pM/Friday & Saturday OFF **Language requirements**: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role...

  • Customer Experience

    5 days ago


    วัฒนา, กรุงเทพมหานคร, Thailand Protect Group Full time

    **Customer Experience Executive - Japanese Speaking** **Location**:**Bangkok, Permanent, Full-Time. Office based (Phrom Phong). **Contract**: Permanent, Full-Time **Hours**: Monday - Thursday 8am - 6pm and Sunday 9am - 4pm **Language requirements**: Fluent, professional level English and Japanese, any other languages would be of great...


  • กรุงเทพมหานคร, Thailand FWD Life Insurance PCL Full time

    Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment. Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD. Drive execution of CX related initiatives and ensure alignment of all customer related initiatives. Coach and...


  • กรุงเทพมหานคร, Thailand FWD Insurance Full time

    About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...


  • กรุงเทพมหานคร, Thailand Bjak Full time

    **Position Overview**: As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries...


  • กรุงเทพมหานคร, Thailand Cisco Systems Full time

    **Why You'll Love Cisco**: We change the World; you will become passionate about your employer and the brand you represent. Everything converges on the Internet, making networked connections more meaningful than ever. Our employees' ground-breaking ideas impact everything. Here, we take creative ideas from the drawing board to dynamic solutions that have...


  • วัฒนา, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Sales Governance and Compliance. Manage AML KYC. Manage customers complaints. Lead in strategic planning for S&D Sales Governance and Compliance to manage operational risk framework of S&D sales nationwide. Liaise with Compliance, Risk Management, Audit, Legal, and all regulatory units to ensure compliance with regulatory requirements, internal group...


  • วัฒนา, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Manage AML KYC. Manage customers complaints. Lead in strategic planning for S&D Sales Governance and Compliance to manage operational risk framework of S&D sales nationwide. Liaise with Compliance, Risk Management, Audit, Legal, and all regulatory units to ensure compliance with regulatory requirements, internal group policies & guidelines at operating...

  • Customer Experience

    6 months ago


    คลองเตย, กรุงเทพมหานคร, Thailand บริษัท ไบโอสกอร์มาเก็ตติ้ง (ประเทศไทย) จำกัด Full time

    Customer Experience รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย,เขตปทุมวัน,เขตราชเทวี,เขตวัฒนา,เขตห้วยขวาง) สาขาอาชีพหลัก :...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer. Develop a comprehensive customer experience test strategy - Define tools and resources, and design test scenarios. Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement. Prioritize...


  • กรุงเทพมหานคร, Thailand Wisesight Full time

    **ROLES AND RESPONSIBILITIES**: - Seeks new opportunities for expanding client base, presenting products and services to current clients, and persuading clients to purchase more - Provides documents of products and services for client accounts - Develops and maintaining long-term relationship with accounts - Understands clients needs and be able to...


  • กรุงเทพมหานคร, Thailand Keller Executive Search Full time

    **Key Responsibilities**: - Serve as the key liaison between the product design team in Hong Kong and the production teams in Canada and Poland - Ensure seamless communication and coordination across different locations to optimize production processes - Implement strategies to improve efficiency and productivity in the manufacturing plants - Collaborate...


  • กรุงเทพมหานคร, Thailand EnLight Studios Full time

    **Urgently Required Customer Service Executive for a Photography Studio In Silom, Bangkok.** Are you a customer service enthusiast with a passion for making a positive impact? Join our team as a Customer Service Executive and embark on a journey of professional growth and rewarding experiences! **Why Choose Us?** **Career Growth**: Elevate your career...


  • กรุงเทพมหานคร, Thailand Flywheel Digital Full time

    **About Us** Flywheel SEA (formerly known as Intrepid Group) **Ascential Group** With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **About the Role** As a Customer Service...


  • คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Expereince in Digital Customer Roles. Strong in banking business acumen. Well communication in both Thai & English. **Position**: VP, Digital Customer Experience (TMRW Digital). Job Responsibilities. Strategy & Planning. Ability to garner customer insights through touch points, targeted surveys or research, and analyse the insights to prioritize customer...


  • กรุงเทพมหานคร, Thailand Cisco Systems Full time

    Please note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **Who You’ll Work With** Customer Success Executive (CSE) role is a highly transparent, strategic leadership role...


  • สวนหลวง, กรุงเทพมหานคร, Thailand ASSA ABLOY Full time

    **Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...


  • กรุงเทพมหานคร, Thailand Flywheel Digital Full time

    About Us Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The Role**: Flywheel SEA seeks a customer experience...


  • คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full time

    Record an incident report and report to higher management. Calculate loss and impact based on unexpected situations such as system down. Communicate directly with impacted customers to assist and offer compensation and ensure that customers are satisfied with the experiences. Identify customers who will require further assistance until the customer...