Customer Experiences

6 months ago


บางนา กรงเทพมหานคร, Thailand บริษัทจัดหางาน เวิร์คเมท โซลูชั่นส์ จำกัด Full time

Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)
- Clarify customer requirements; probe for understanding, use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
- Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
- Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
- Maintain broad knowledge of client products and/or services.
- Prepare complete and accurate work including appropriately notating accounts as required.
- Participate in activities designed to improve customer satisfaction and business performance.
- Offer additional products and/or services.
- Track, document and retrieve information in call tracking database.

คุณสมบัติเพิ่มเติม
- Thai nationality with Japanese skills
- At least Senior Vocational Degree/ Diploma.
- Over 18 years old.
- Excellent in communication Skills
- Japanese skills: Native in Speaking, Writing, Reading and Japanese language (JLPT 1, 2 with Certificate mandatory to be provided).
- Typing test : At least 30 WPM for Thai & Japanese & English
- Welcome for Fresher and experienced is a plus.

Location: Bang Na, BKK (BHIRAJ TOWER)

ประเภทของงาน: งานประจำ

เงินเดือน: จาก ฿40,000.00 ต่อเดือน


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