Lead of Customer Experience

About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...

**About Klook** Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, we held on to our conviction and successfully unlocked the domestic travel...

Internal Communication. marketing communication. customer insight for better customer experience. Responsible in develop/ support key bank wide activities/ communication that can help improve customer centricity awareness of staff and encourage staff to put customers first when doing anything. Lead regular meeting to discuss current issues/ identify...

**‘EXPERIENCE ASIA’ **a leading Thailand DMC, handling clients from North America, UK and Europe, are seeking qualified staff to join our team - Make reservations with hotels and other suppliers - Make quotations for Thailand itineraries on a spreadsheet - Discuss with suppliers for best prices - Follow up for client’s satisfaction - Follow up for...

**Job Summary** Manage day to day operation to meet customer satisfaction, responsible for training, quality monitoring, metrics, and employee development. Manage Customer Service Team across North and South Asia including Vietnam. This position will be based in Thailand and report to Customer Service Director, Asia. **Key Job Responsibilities** -...

**‘EXPERIENCE ASIA,’** a leading Thailand DMC handling clients from North America, the UK, and Europe, is seeking qualified Accounting Staff to join our team. **Key Responsibilities**: - Reconcile bank statements and maintain accurate bookkeeping ledgers. - Record all income and expense transactions in the accounting system on time. - Manage income and...

With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers. We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to...

**‘EXPERIENCE ASIA,’** a leading Thailand DMC handling clients from North America, the UK, and Europe, is seeking a dynamic and experienced **Sales Manager** to join our team. **Key Responsibilities**: - Manage and nurture relationships with current accounts to ensure client satisfaction and repeat business. - Identify and secure new business...

Sales Governance and Compliance. Manage AML KYC. Manage customers complaints. Lead in strategic planning for S&D Sales Governance and Compliance to manage operational risk framework of S&D sales nationwide. Liaise with Compliance, Risk Management, Audit, Legal, and all regulatory units to ensure compliance with regulatory requirements, internal group...

Manage AML KYC. Manage customers complaints. Lead in strategic planning for S&D Sales Governance and Compliance to manage operational risk framework of S&D sales nationwide. Liaise with Compliance, Risk Management, Audit, Legal, and all regulatory units to ensure compliance with regulatory requirements, internal group policies & guidelines at operating...

วันที่: 25 มี.ค. 2566- ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย- บริษัท: ธนาคารเกียรตินาคินภัทร จำกัด (มหาชน)**Job Summary**: Role Summary : Support to represent true Voice of Customers to KKP. Responsible for...

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...

**About Us** Bjak is an online car insurance broker with headquarters in Malaysia and branch offices in Thailand, Japan, and Taiwan. We are the largest insurance broker in Malaysia and Southeast Asia. Bjak emphasizes the use of cutting-edge technology in Customer API, Data Analytics, Artificial Intelligence, and Blockchain to provide customers with...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Retention Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

**Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides...

**Description**: **Funding Societies | Modalku** is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies |...

**Job Highlights** - Boost Earnings with Project Incentives - Pitch Insights from Customer Feedback - Partner with Enterprise Accounts We are looking for a highly motivated Sales Lead to spearhead the expansion of our advanced Customer Insights Solutions, an integral part of our innovative Voice of the Customer (VoC) platform services. As the Sales Lead,...