Customer Experience Management

วันที่: 27 มี.ค. 2565- ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย- บริษัท: ธนาคารเกียรตินาคินภัทร จำกัด (มหาชน)**Job Summary**: Role Summary Act as a go-to person to represent true Voice of Customers to KKP....

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...

The position duties include a wide range of activities related to customer feedback monitoring and ensuring all feedbacks are handled appropriately with the appropriate solutions within specified time frames and making sure high levels of customer service are provided at all times. - To manage the customer experience team ensure the effective management of...

**‘EXPERIENCE ASIA’**a leading Thailand DMC, handling clients from North America, UK and Europe, are seeking qualified staff to join our team. **Key Responsibilities**: - Provide accurate information about our services, packages, and special promotions. - Handle customer inquiries and resolve any issues promptly and professionally. - Maintain...

**Main Duties**: **Essential Duties and Responsibilities**: - Create, manage and maintain branding and communication strategies for loyalty programs. Overseeing direct communications with customers through our CRM tools and offline channels - Develop yearly marketing calendar with the design, concepts, implementation, and measurement. Those need to be...

MAIN PURPOSE OF ROLE - Leads/supervises a team of 2 or more professionals. - First level manager of a work team that could comprise professionals, technical and/or administrative staff. - Typically without budget or hire/fire authority. - Focuses on mentoring, coaching, and coordination. **MAIN RESPONSIBILITIES**: - Provides technical interface between...

Customer Experience รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย,เขตปทุมวัน,เขตราชเทวี,เขตวัฒนา,เขตห้วยขวาง) สาขาอาชีพหลัก :...

‘EXPERIENCE ASIA,’ a leading Thailand DMC, handling clients from North America, UK, and Europe, is seeking a detail-oriented Data Input Officer to join our team. Play a crucial role in maintaining accurate and up-to-date tariffs and databases. Use your keen eye for detail and good written English skills to ensure our systems reflect the latest...

**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...

Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment. Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD. Drive execution of CX related initiatives and ensure alignment of all customer related initiatives. Coach and...

Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better...

To manage the customer experience team ensure the effective management of the complaints or voice of customers within the framework ensuring that all cases are attended to timely and professionally, the root causes are identified and to work with the related teams to agree on the improvement opportunities and to provide the responses that address the...

**Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...

**Responsibilities**: - Handle customer issues and complaints and find solutions to problems that arise. - Coordinate with colleagues or managers to find the best solutions for customer problems. - Maintain a customer service-oriented attitude and be ready to assist customers at all times. - Keep customer information confidential. - Follow up with customers...

Job Title: Customer Service Support Manager - MT Department: Supply Chain Profession (Marketing, Finance, etc.): Supply Chain Work Level: 1C Location (City, Country): Bangkok, Thailand Main Job Description CS Support Manager MT is responsible for providing excellence service to modern trade customers through Order to Cash operation, while deliver key...

About FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...

Have full responsibility for assigned clients and associated budget and profit targets. - Partner strategically with clients to fully understand their business, proactively manage the relationship, handle issues professionally and proficiently, work towards repeat business, and capitalize on opportunities to introduce other Ipsos offerings. - Actively work...

Record an incident report and report to higher management. Calculate loss and impact based on unexpected situations such as system down. Communicate directly with impacted customers to assist and offer compensation and ensure that customers are satisfied with the experiences. Identify customers who will require further assistance until the customer...

Have full responsibility for assigned clients and associated budget and profit targets. - Partner strategically with clients to fully understand their business, proactively manage the relationship, handle issues professionally and proficiently, work towards repeat business, and capitalize on opportunities to introduce other Ipsos offerings. - Actively work...

**Customer Experience Executive -**_ _**Protect Group** **Location**: Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**: Sunday - Thursday 8am - 6pm (Sunday 9am-4pm) **Language requirements**:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role Description** Protect...