Lead of Customer Experience

Develop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment. Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD. Drive execution of CX related initiatives and ensure alignment of all customer related initiatives. Coach and...

DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Define and drive the CRM, Customer experience and Loyalty strategies & roadmap for Luxury brands. Define and drive the omni-channel consumer journey for the luxury customer experiences and driving the customer lifetime value. Initiate new CRM & Data pilot use cases and campaigns for the brands. Closely collaborate with brand teams, media team, e-commerce...

**Who are we?** At L’Oréal, there is never a dull day, the beauty lies in the freedom to go beyond with our empowering entrepreneurial culture. We take pride in developing young talents who have the passion and ambition to make an impact in the **beauty industry**. **Join us on our mission to: Create the beauty that moves the world.** Being part of...

**Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...

Record an incident report and report to higher management. Calculate loss and impact based on unexpected situations such as system down. Communicate directly with impacted customers to assist and offer compensation and ensure that customers are satisfied with the experiences. Identify customers who will require further assistance until the customer...

We are working with a leading Insurance Technology company for a **Customer Care Team Lead **position **In this position you will** Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these...

Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better...

Customer Experience รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย,เขตปทุมวัน,เขตราชเทวี,เขตวัฒนา,เขตห้วยขวาง) สาขาอาชีพหลัก :...

**Customer Experience Executive -**_ _**Protect Group** **Location**: Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**: Sunday - Thursday 8am - 6pm (Sunday 9am-4pm) **Language requirements**:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role Description** Protect...

Internal Communication. marketing communication. customer insight for better customer experience. Responsible in develop/ support key bank wide activities/ communication that can help improve customer centricity awareness of staff and encourage staff to put customers first when doing anything. Lead regular meeting to discuss current issues/ identify...

**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...

With the mission of "Unleashing the potential of the manufacturing industry," CADDi strives to create a world that can realize each manufacturer’s strength to create a flat, non-hierarchical relationship between customers and manufacturers. We are challenging to transform the entire manufacturing supply chain from both upstream and downstream and to...

Leading the design of member journey (combine both online & offline) to increase customer satisfaction, engagement and spending end to end. Analyze data to understand customer / member behaviors, pain points and touchpoints. Identify pain point of current member journey and prospect member journey. Lead cross-functional teams in the implementation of...

Manage AML KYC. Manage customers complaints. Lead in strategic planning for S&D Sales Governance and Compliance to manage operational risk framework of S&D sales nationwide. Liaise with Compliance, Risk Management, Audit, Legal, and all regulatory units to ensure compliance with regulatory requirements, internal group policies & guidelines at operating...

Sales Governance and Compliance. Manage AML KYC. Manage customers complaints. Lead in strategic planning for S&D Sales Governance and Compliance to manage operational risk framework of S&D sales nationwide. Liaise with Compliance, Risk Management, Audit, Legal, and all regulatory units to ensure compliance with regulatory requirements, internal group...

About Us Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The Role**: Flywheel SEA seeks a customer experience...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...

**About Us** Bjak is an online car insurance broker with headquarters in Malaysia and branch offices in Thailand, Japan, and Taiwan. We are the largest insurance broker in Malaysia and Southeast Asia. Bjak emphasizes the use of cutting-edge technology in Customer API, Data Analytics, Artificial Intelligence, and Blockchain to provide customers with...

Description Kenvue is currently recruiting for: **Customer Collaboration Lead** This position reports into Associate Director - SC and is based at Bangkok. **Who We Are** At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®,...