Vp, Digital Customer Experience

3 weeks ago


คลองเตย กรงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

Expereince in Digital Customer Roles.
Strong in banking business acumen.
Well communication in both Thai & English.

**Position**: VP, Digital Customer Experience (TMRW Digital).
Job Responsibilities.
Strategy & Planning.
Ability to garner customer insights through touch points, targeted surveys or research, and analyse the insights to prioritize customer episodes for re-design.
Analyse potential benefits of such initiatives, e.g., revenue increasing or cost savings or reduced attrition.
Understand business issues and customer pain points and translate to episodes which can be prioritized for re-design.
Ability to utilize digital platforms or digitization to lift customer experience.
Understand the implications and impact of regulatory/ compliance framework, technology platforms, market eco systems etc on the initiatives.
Episodes Design and Project Management.
Customer journey maps, experience maps and service blue prints as tools for redesigning episodes to get an end-to-end, holistic and multi-parties view.
Continuously reviewing customer journey and design business process to enhance in-App customer experience.
Ability to work around hurdles and obstacles.
Manage and involve different stakeholders to deliver the outcome.
Monitoring of project deadlines and schedules.
Educating and communicating front-line colleagues about In-app new features, functions, process to enable readiness to service customers.
Customer Experience Metrics.
Own end-to-end customer experience advocacy key metrics including Net Promoter Score from Onboarding, Relationship, and Servicing.
Manage NPS survey from questionnaire design, survey lead preparation, sending survey, analyse survey response and get insights for product and service improvement with ultimate goal to lift NPS.
Develop and execute key initiatives and campaigns to drive digital enabled, active, and engaged as aligned with the business direction and KPI.
Understand customer persona/insights and design key communication message and good campaign s customer journey.
Manage content strategy and execution plan via Smart Insights and Marketing Cards to drive digital usage and sales conversion through UOB TMRW app with relevant offers and features according to their products holding and behaviors.
Work with key stakeholders for campaign target, offering, mechanic, marketing message/materials and plan, etc.
Ensure accuracy of campaign mechanics and communication before launching.
Track campaign results against plan to achieve target.
Measure engagement metrics of campaign effectiveness and efficiency by analyzing of insights for future opportunities by summarizing lesson learn and campaign results in dashboard and presentation.
Leverage marketing technology and digital tools to execute, fulfill, track and analyze campaigns.
8-10 years of related experience in customer experience, process improvement, and project management in the financial industry or other fields that touch with customers services.
Good knowledge or experience in Customer Segments such as understanding target customer needs, unmet needs, pain points and behaviors.
Experience in customer journey designs and business process designs.
Possess customer-centric mindset.
Must demonstrate strong analytical, problem solving, communication and creative skills.
Background in understanding retail banking processes for Credit Card, Personal Loan, Wealth, Deposits.

**Job skills required**: Project Management, English, Thai, Research, Compliance

**Job skills preferred**: Management, Problem Solving



  • คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Experience in Digital Engagement. Background from banking or financial service. Excellence in Communication Skill. **Position**: AVP - VP, Digital Engagement (TMRW Digital). Job Responsibilities. Develop and execute key initiatives and campaigns to drive digital enabled, active, and engaged as aligned with the business direction and KPI. Understand customer...


  • กรุงเทพมหานคร, Thailand Flywheel Digital Full time

    About Us Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The Role**: Flywheel SEA seeks a customer experience...


  • คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Digital Banking or Credit Card Products Experience. Analytical & Strategic thinking. Background from Financial Services is a big plus. Job Responsibilities. Support the Regional Digital Bank product team in designing and developing the Digital credit card propositions. Develop/strengthen product proposition, features/privileges to differentiate in the...


  • คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Experience in Wealth or Investment Products. Digital Marketing & Product Management. Expereince in FinTech is a plus. Key Responsibility. Strategic Thinking & Planning. Plan & develop overall strategies with sharp targeting to acquire new wealth customers (e.g. Unit Trust); cross sell digital insurance with major insurance partners via UOB TMRW app. Oversee...


  • กรุงเทพมหานคร, Thailand Hy Digital Full time

    Job openings for foreigners (with experience working with Thai clients) and Thai Are you looking for a new challenge to grow with a fast-growing dynamic digital growth agency where you can grow with? Are you eager to learn & looking to drive online growth for our clients? We are looking for a very motivated and engaged colleague, who likes to work in a...

  • Vp Credit

    4 weeks ago


    กรุงเทพมหานคร, Thailand Ancor Full time

    We are working with a leading digital financing platform in Southeast Asia for a **VP- Credit** position **As a VP Credit, you will be responsible for**: - Day-to-day management of Credit and Collections activities - Manage our credit portfolio in line with our risk appetite & risk limits - Day-to-day team management responsibilities (hiring, training,...

  • Customer Experience

    2 weeks ago


    คลองเตย, กรุงเทพมหานคร, Thailand บริษัท ไบโอสกอร์มาเก็ตติ้ง (ประเทศไทย) จำกัด Full time

    Customer Experience รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย,เขตปทุมวัน,เขตราชเทวี,เขตวัฒนา,เขตห้วยขวาง) สาขาอาชีพหลัก :...

  • Customer Support

    1 week ago


    พระนคร, กรุงเทพมหานคร, Thailand VP Advance Co.,Ltd. Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:2 ตำแหน่ง**สถานที่ปฏิบัติงาน...

  • Digital Account

    3 weeks ago


    กรุงเทพมหานคร, Thailand Hy Digital Full time

    Job openings for foreigners and Thai Are you looking for a new challenge to grow with a fast-growing dynamic digital growth agency where you can grow with? Are you eager to learn & looking to drive online growth for our clients? We are looking for a very motivated and engaged colleague, who likes to work in a fast-moving and dynamic industry of Digital...


  • สาทร, กรุงเทพมหานคร, Thailand Nissan Full time

    **Company**: Nissan Motor (Thailand) Co., Ltd. **Working Location**:Rajanakarn Building, Sathorn, BTS: Chongnonsri **Hire Type**: Permanent - Be part of the Digital Customer Experience (DCE) Team. Lead website improvisations project - Responsible for Website Analytics - Customer Journey Analysis, Key Website Metrics and media campaign/channel efficiency...


  • กรุงเทพมหานคร, Thailand Flywheel Digital Full time

    **About Us** Flywheel SEA (formerly known as Intrepid Group) **Ascential Group** With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **About the Role** As a Customer Service...


  • คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full time

    Experience in Credit Card Product Strategy. Strong in Analytic, and Logical Skills. Well Communication & Presentation (Thai & Eng). **Position**: VP, Cards Business Strategic Branding & Customer Experiences. This role is playing important role to Cards Business since he/she shall be representative to lead and drive cards customers satisfaction and lift up...


  • กรุงเทพมหานคร, Thailand AIS Full time

    Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Plan and conduct hands-on test execution to ensure seamless end-to-end experiences and identify areas for improvement, ensuring that the app delivers excellent user...

  • Digital Marketer

    2 weeks ago


    กรุงเทพมหานคร, Thailand Hy Digital Full time

    Looking for a Thrilling Challenge in Digital Marketing? Join our fast-growing digital marketing company and embark on a journey of growth and opportunity! Our diverse clientele spans industries such as events & entertainment, hotel & travel, real estate, B2B, and e-commerce. We are seeking a highly motivated and engaged team member who thrives in the...

  • Sales Manager

    2 weeks ago


    กรุงเทพมหานคร, Thailand Hy Digital Full time

    Job Opening Sales Manager Are you seeking an exciting opportunity to grow with a rapidly expanding digital marketing company? Join us and be part of a thriving team that caters to clients across various industries such as events & entertainment, hotel & travel, real estate, B2B, and e-commerce. We are in search of a highly motivated and engaged Sales...


  • กรุงเทพมหานคร, Thailand FWD Insurance Full time

    FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh...


  • กรุงเทพมหานคร, Thailand Hy Digital Full time

    Are you seeking a rewarding opportunity to join a rapidly expanding digital marketing company and experience personal and professional growth? We are currently hiring a highly motivated and dedicated Client Success Director who thrives in the fast-paced and dynamic realm of Digital Marketing & Development. As a Client Success Director, you will have the...


  • คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full time

    Record an incident report and report to higher management. Calculate loss and impact based on unexpected situations such as system down. Communicate directly with impacted customers to assist and offer compensation and ensure that customers are satisfied with the experiences. Identify customers who will require further assistance until the customer...


  • กรุงเทพมหานคร, Thailand Ampere Digital Full time

    Ampere Digital is seeking a talented and results-driven Digital Advertising Manager (Marketing Manager) to join our dynamic marketing team. As a leading digital marketing company, we strive to stay at the forefront of digital marketing trends and technologies. If you have a passion for creating and executing highly effective digital advertising campaigns and...


  • คลองเตย, กรุงเทพมหานคร, Thailand PRTR Full time

    Our client is a boutique advisory firm focused on Strategic and M&A advisory. To support the business's growth, they are looking for VP to join a team. **Responsibilities** - Building and Maintaining relationships with existing and prospective clients and partners. - Growing opportunities, leveraging existing services, and leading expansion into our target...