Digital Customer Experience Testing Officer

8 months ago


กรงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

Test and ensure smooth end-to-end experiences on the myAIS app and its associated channels from the perspective of the customer.
Develop a comprehensive customer experience test strategy
- Define tools and resources, and design test scenarios.
Manage test execution, analyze results, and present findings to stakeholders for continuous enhancement.
Prioritize and address identified issues, while also monitoring and assessing the overall customer experience of the app with coordination with business owners and the development team.
Recruiter Chaipob Naisanguansri (ไชยภพ นัยสงวนศรี), Theeradech Ruangbowongate (ธีระเดช เรืองบวรเกษ)



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