Client Success Manager

2 months ago


Thailand Agency Growth Team Full time

Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new heights?

The Agency Growth Team has mentored, trained and placed over 100 Client Success Professionals into leading digital marketing agencies worldwide.

Client Success is a vital part of digital marketing agencies and Client Success Managers deliver results and help grow these clients to new levels.

⭐️ Are you ready to join a fun, results-oriented team as our NEW CSM Rockstar ⭐️

WHAT WE OFFER
- Fun, fast-paced work environment
- Constantly evolving, cutting edge technology
- The ability to make a significant impact immediately upon jumping in
- Remote work opportunity
- Impressive salary structure
- Numerous team building activities to promote collaboration
- Bonuses and benefits

ROLE

As a Client Success Manager (CSM), you are responsible for developing client relationships that promote retention and loyalty. Your job is to work closely with our client success team to ensure our clients are satisfied with the services they receive and to improve upon areas of dissatisfaction. You will be expected to provide a moderate level of technical support to customers with the goal to keep clients satisfied with the business’s products and being technically competent enough to resolve issues without much back and forth.

To be a successful Client Success Manager one must bring the ENERGY, ENTHUSIASM and excel at collaborating with others to drive best practices, working directly with clients to achieve success, communicating with clients and teammates, and identifying opportunities for product expansion with clients.

The Client Success Team is the main point of contact (POC) at the agency and therefore you are expected to maintain an enthusiastic “can do” attitude at all times when customer-facing.

You will be expected to develop a thorough understanding of client objectives and success metrics to drive tailored solutions that will ultimately increase adoption and retention.

This position involves supporting the sales department with the onboarding of new clients; working with our clients on an ongoing basis as a point of contact; sending scheduled updates to all clients on the progress of their campaigns and creating and maintaining retention and referral programs to retain existing clients.

RESPONSIBILITIES
- Client Onboarding: Responsible for supporting team leaders who provide client onboarding once the sales team has closed the sale and has filled out any required onboarding documents. Onboarding new clients and training those client’s and their staff on our system
- Client Support: As an important part of the team, you will be responsible for answering client questions and addressing any concerns in an efficient, retention based manner. Work actively with clients, their staff and business advisors to promote best practices, communicate effectively and on a regular basis and be the liaison for all external client activities. Recommend and execute action plans in such a way as to ensure maximum adoption, resolution and recovery to all client issues.
- Clearly communicating the benefits of new product features and ensuring customers promptly adopt them
- Promote memorable customer experiences through personalized “WOW” gifts, cards, and actions.
- Monthly Reporting: Send timely and consistent reports to clients highlighting positive aspects of the campaigns we’re running. All reports should be sent on the same schedule, and in the same format - branded to the company and reports should be used as a retention and/or sales tool where appropriate.
- Develop and Maintain a Client Retention Strategy: Work with our leadership team to continue refining and improving the existing Client Retention Strategy. This will mean bringing new ideas to the table at monthly meetings and having a plan to deploy new strategies and a way to track the results of those efforts.
- Research: Always be on the lookout for ways to improve our services and process. Also for ways, to reach more clients, and to maintain or upsell existing clients in ways that help them to achieve their goals even faster.
- Developing and nurturing clients into advocates to increase brand awareness and build a sense of community.
- Reply to each client request as soon as possible, same-day, or first thing the following day for overnight requests.
- Manage detailed and structured timelines, programs, tasks, and project management systems using Monday, ClickUp, Asana, and Slack

**REQUIREMENTS**:

- At least 2 years of professional experience in Customer Success or Client Experience
- At least 2 years of professional experience in a Digital Marketing Agency or Marketing Related E



  • Thailand Revinate Full time

    **Role Overview** **Goals**: - ** Client Success**: All clients must be DELIGHTED with Revinate and our service, not just satisfied. - ** Client Management**: CSMs are the single point of contact for their assigned accounts and will work best in a dynamic, technology-driven environment to effectively manage a high velocity of activity. - ** Renewals**:...


  • Thailand Swivelt Sdn Bhd Full time

    With over 50 years of combined industry experience, our client's management team are passionate about building a brokerage to compete with the most reputable brands in the industry. Our client focused on building own path, through superior technology and excellent service with a clear understanding of client’s needs. Along with a wide range of available...


  • Thailand Aveva Full time

    AVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably. We’re the first software business in the world to have our sustainability targets validated by the SBTi, and...


  • Thailand Klick Health Full time

    **About Klick Health** As a Client Success Manager, you’ll join a dynamic team of client services experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while...

  • Client Manager

    6 months ago


    Thailand BSI Full time

    Great that you're thinking about a career with BSI! **Responsibilities**: - Performing online/in-house/public training related to cyber security and compliance, especially for PCI-DSS. - Conduct various cybersecurity assessments such as: Compliance Gap Analyses to comply with local and global standards, privacy rules and regulations such as PCI-DSS, SOC2,...


  • Thailand Dior Full time

    Position - Retain and Develop Existing Clients: - Implement new client development strategies, initiatives and activities set forth by the regional and local client development management team to do develop, understand clients and enhance their experience. - Proactively interact with clients, build relationships and gain understanding at a personal level to...


  • Thailand The Dawn Wellness Centre & Rehab Full time

    **Position summary**: The Client Relations Manager is responsible for establishing relationships with new clients inquiring for treatment for addiction and related mental health issues. Leads are provided through various marketing channels. The incumbent initially performs lead screening to determine qualified prospects. After which, they work closely with...


  • Thailand Klick Health Full time

    **About Klick Health** As a Project Manager, you’ll join a dynamic team of project manager experts to bridge the gap between our valued clients and our internal teams. Your role will involve forging strong client relationships, understanding their unique marketing needs, ensuring precise project execution, and meeting tight deadlines, while collaborating...

  • Client Advisor

    6 months ago


    Thailand JP Caliber (Recruitment Agency) Full time

    **JOB MISSION** - Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients - **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives - Manage and drive sales by understanding client desires and creating a **hand-crafted experience **for the...

  • Client Manager

    6 months ago


    Thailand BSI Full time

    Great that you're thinking about a career with BSI! Job Qualification: - Experience (in some) of GRI / one Report / ESG / DJSI / Carbon Footprint / Sustainability Procurement / ECO Design / Sustainability Development for at least 2 years. - Prepare annual sustainability report in accordance with international standards and principles such as set, GRI,...


  • Thailand Cargobase Full time

    Cargobase is looking for a **Customer Success Executive** to help us realize our growth ambitions in the Thailand market. The Cargobase Transportation Management System transforms how thousands of industry professionals worldwide process logistics. We help customers across many sectors, including automotive, semiconductors, electronics, and oil & gas, to...


  • Thailand Reeracoen Thailand Full time

    **Overview**: **Salary**: 50,000 THB ~ 80,000 THB**Industry**: Software, Web Service[Responsibility] Strive for success of existing Japanese customer's onboarding who have implemented by delivering the value of the service and establishing the service to become an indispensable business infrastructure. ・Client Relationship Management Serve as the primary...

  • Hcm Consulting Manager

    6 months ago


    Thailand We Supply Talent Full time

    **HCM Consulting Manager** **Our client**: stands as a regional leader among business consulting companies, specializing in people & organization, supply chain, and IT consulting. Recognized among the top 100 global innovators, they are committed to shaping the future of the Indonesian economy through their expertise in the convergence of business and...


  • Thailand HSBC Full time

    Job description- To provide full-service banking and all transactions to high-net-worth individual clients by the extension of credit and the marketing of company services. - To provide marketing and business development activities covering the international market, using the full range of company products and services. - To establish new relationships and...


  • Thailand HSBC Full time

    -Job description - Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers - Plans, leads, and delivers domestic and regional Cash Management solutions for customers (covering account, liquidity and transactional management and Electronic Banking) for large-scale implementations -...


  • Thailand Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...


  • Thailand HReasily Sdn. Bhd. Full time

    This is a remote position in Thailand. In this role, you'll manage direct sales, nurture channel partnerships, and ensure our customers succeed with our software solutions. Key Responsibilities: **Direct Sales Management** - Develop and manage a pipeline of leads and opportunities. - Engage with prospective customers, converting leads into successful...

  • Client Partner, Senior

    6 months ago


    Thailand Infor Full time

    General information- Country - Thailand - City - Remote Location - Job ID - 40194 - Department - Infor Consulting Services - Experience Level - MID_SENIOR_LEVEL - Employment Status - FULL_TIME - Workplace Type - Hybrid - Description & Requirements- Reporting to the Senior Director of Consulting Practice, the Senior Client Partner is primarily responsible for...

  • Business Development

    1 month ago


    Thailand Union Space Thailand Full time

    **Job Summary**: Key Responsibilities - **Agent Sourcing & Management**: - Identify, evaluate, and onboard new agents and external partners to handle specific client needs. - Maintain relationships with agents to ensure high standards of service and reliability. - Negotiate and manage agent contracts, terms, and expectations. - **Client Solutions...


  • Thailand CIMB Group Full time

    Design and implement a tiered rewards program that incentivizes desired client behaviors and product adoption - Develop and manage a comprehensive customer experience (CX) program for wealth management clients, ensuring a seamless and personalized journey across all touchpoints - Conduct market research and competitor analysis to identify industry trends and...