Assistant Manager, Client Implementation
7 months ago
-Job description
- Manage the end-to-end client management process providing a positive and professional onboarding/client experience for customers
- Plans, leads, and delivers domestic and regional Cash Management solutions for customers (covering account, liquidity and transactional management and Electronic Banking) for large-scale implementations
- Actively engage with colleagues across HSBC to ensure that all customer’s needs are met at the first point of contact
- Deliver fair outcomes for our customers and ensure own conduct maintains the orderly and transparent operation of financial markets
- Actively seeks ongoing improvements of implementation process to maximize returns from both domestic and regional cash management implementations
- Supports overseas GPS Implementation teams in regional deals requiring Singapore’s participation
- Participates in deal teams (for large and key RFPs) to assist Sales to close deals with key customers
- Ensure an effective Operational Risk Management process is in place to reduce the level of operational risk losses and to protect HSBC Thailand from foreseeable future losses
Requirements
- Master/ bachelor’s degree in any related fields.
- Good knowledge of banking operations and workflows especially in Cash Management areas.
- Technical aptitude for systems/computers/file formats.
- Good communication, interpersonal and negotiation skills
- Strong organization, communication, analytical and negotiation skills
- Ability to understand customer’s requirements and provide the proper solutions.
- PC literate including knowledge of Microsoft Office
- Knowledge of ERP such as SAP, Oracle is a plus
- Knowledge of Abap is a plus
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