Client Advisor

6 months ago

Thailand JP Caliber (Recruitment Agency) Full time

**JOB MISSION**
- Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients
- **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a **hand-crafted experience **for the client to achieve the best sales performance
- Transform each client experience into **magical moments** by **creating a hand-crafted experience** that makes the client feel confident and energized.
- Create a **long-term authentic bond** with clients by making them feel the experience is truly about them.
- Demonstrate **active leadership** on selling floor, to drive individual and team objectives and be **accountable for sales results**.

**MAIN RESPONSIBILITIES**

1.

**SALES**
- Achieve individual KPIs:

- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate
- Assist in daily sales and weekly sales reporting to head office (where necessary).

2.

**STORE APPEARANCE / VISUAL MERCHANDISING**
- Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.

3.

**STOCK MANAGEMENT**
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

4.

**CUSTOMER SERVICE & CRM**
- Acquire new clients to Ferragamo database.
- Develop client relationships by providing clients regular updates.

**PROFESSIONAL REQUIREMENTS**
- **Caring, authentic trusted Client Advisor**:an intuitive sales associate with a passion for style;
- A **powerful communicator**, handling clients with personal care and empathy and **putting the client at the center **of every decision;
- **Courageous with ideas **and innovative in your approach, always **ready to grow and learn;**
- Acting and **thinking first of the client **and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
- Being a **master at storytelling **and at the art of **asking engaging questions;**
- **Thinking innovatively **about how we can improve and generate new ways of creating tangible value and magic for the clients

**JOB MISSION**
- Provide excellent and specialized customer service by **creating emotionally enriched relationships **with clients
- **Develop and nurture **meaningful and loyal client relationships through personal connections and CRM initiatives
- Manage and drive sales by understanding client desires and creating a **hand-crafted experience **for the client to achieve the best sales performance
- Transform each client experience into **magical moments** by **creating a hand-crafted experience** that makes the client feel confident and energized.
- Create a **long-term authentic bond** with clients by making them feel the experience is truly about them.
- Demonstrate **active leadership** on selling floor, to drive individual and team objectives and be **accountable for sales results**.

**SALES**

Achieve individual KPIs:

- Sales targets
- Sales Per Transaction (SPT)
- Unit Per Transaction (UPT)
- Conversion rate
- Assist in daily sales and weekly sales reporting to head office (where necessary).

**STORE APPEARANCE / VISUAL MERCHANDISING**
- Ensure store / stockroom are clean, neat and tidy at all times, product is properly stored, bags in dust bags, shoes by name/SKU and in size order.
- Ensure new stocks are displayed and merchandised in a timely and attractive manner.

**STOCK MANAGEMENT**
- Ensure stock rooms are kept neat and tidy at all times; stock should be kept in appropriate order for ease of access when serving customers
- Ensure all stock transfers into and out of the store are properly recorded to minimize stock loss

**CUSTOMER SERVICE & CRM**
- Acquire new clients to Ferragamo database.
- Develop client relationships by providing clients regular updates.

*

**PROFESSIONAL REQUIREMENTS**
- **Caring, authentic trusted Client Advisor**:an intuitive sales associate with a passion for style;
- A **powerful communicator**, handling clients with personal care and empathy and **putting the client at the center **of every decision;
- **Courageous with ideas **and innovative in your approach, always **ready to grow and learn;**:

- Acting and **thinking first of the client **and their experience, you have an in-depth knowledge of the desires, needs and expectations of luxury clients;
- Being a **master at storytelling **and at the art of **asking engaging questions;**:

- **Thinking innovatively **about how we can improve and generate new ways of creating tangible value and magic for the clients

**Salary**: ฿21,000.00 - ฿23,000.00 per month

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