Team Lead Customer Service

4 months ago


กรงเทพมหานคร, Thailand growthfn Full time

Job Overview:
Key Responsibilities:

- **Resolve Issues**: Identify and resolve customer issues effectively, escalating to the appropriate department when necessary.
- **Maintain Records**: Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken.
- **Provide Information**: Offer accurate and comprehensive information about products, services, and policies to customers in Japanese and English.
- **Follow Up**: Ensure timely follow-up with customers to verify that their issues have been resolved to their satisfaction.
- **Customer Feedback**: Collect and record customer feedback to help improve service delivery and product offerings.
- **Team Collaboration**: Work closely with other team members and departments to ensure a cohesive customer service experience.
- **Compliance**: Adhere to company policies and procedures, including data protection and confidentiality guidelines.
- **Continuous Improvement**: Participate in training and development opportunities to stay updated with product knowledge and enhance customer service skills.

**Requirements**:

- **Education**: High school diploma or equivalent; additional qualifications in customer service or related fields are a plus.
- **Experience**: Proven experience as a Customer Service Representative or similar role; experience in serving Japanese-speaking customers is highly desirable.
- **Language Skills**: Fluent in Japanese and English, both written and verbal.
- **Skills**:

- Excellent communication skills in both languages.
- Strong problem-solving abilities and attention to detail.
- Ability to handle stressful situations calmly and efficiently.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- Good organizational and time management skills.

Pay: ฿50,000.00 - ฿80,000.00 per month

**Experience**:

- Team Lead: 1 year (preferred)

**Language**:

- Japanese (preferred)



  • หลักสี่, กรุงเทพมหานคร, Thailand CloudCommerce Full time

    **What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...


  • กรุงเทพมหานคร, Thailand Cartrack Full time

    We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Retention Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand Ancor Full time

    We are working with a leading Insurance Technology company for a **Customer Care Team Lead **position **In this position you will** Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these...


  • กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...


  • กรุงเทพมหานคร, Thailand growthfn Full time

    **Key Responsibilities**: - Lead, mentor, and manage a team of customer service representatives to achieve performance targets. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Monitor team performance, providing regular feedback and conducting performance reviews. - Develop and implement customer service policies...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    **Location**:Onsite, Bangkok, Thailand** **IMPORTANT - This position is based onsite in Bangkok, Thailand. The company will manage all paperwork, including visa arrangements and relocation expenses.** **NOTE: KINDLY ATTACH YOUR RESUME IN ENGLISH** **Salary**: 80,000 - 100,000 THB **Joining**: Immediate **Education**: Bachelor's degree is a must **Working...

  • Service Desk Team Lead

    5 months ago


    กรุงเทพมหานคร, Thailand G-Able Co., Ltd. Full time

    Lead the service desk team. Manage resources and monitor the team's work to be following the contract. Monitor reports and performance of the team. Perform remote duties on customer machines to resolve computer system problems. Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level. After opening the event...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Responsibilities: - Motivate and strategize how the team will meet efficiency, productivity and consistency targets. - Ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them. - Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion - Chart a career development...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • กรุงเทพมหานคร, Thailand GrowthFn Full time

    Responsibilities: - Ensure all communication is handled professionally and promptly but with a human touch across all channels. - Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand - Meet targets and requirements set by the client and management. - Appropriate knowledge...


  • กรุงเทพมหานคร, Thailand CloudCommerce Full time

    **What we do** FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative,...


  • กรุงเทพมหานคร, Thailand Growthfn Sdn Bhd Full time

    **Responsibilities**: - Provide mentorship, guidance and career development to members of your team - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions - Team management responsibilities for...


  • กรุงเทพมหานคร, Thailand growthfn Full time

    As a Telemarketing Team Lead, you will be responsible for managing and leading a team of telemarketers to achieve sales targets and deliver outstanding customer service. Your duties will include: - Supervising and motivating a team of telemarketers to achieve daily, weekly, and monthly sales targets. - Monitoring calls to ensure quality standards and...

  • Team Lead

    4 months ago


    กรุงเทพมหานคร, Thailand GrowthFn Full time

    Role - Team Leader - Japanese Speaking Customer Service Key Requirements: - Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc. - Fluent in Japanese language (spoken and written). - Location: Bangkok, Thailand, MRT Phetchaburi - Working...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...


  • กรุงเทพมหานคร, Thailand DESTACO Full time

    DESTACO, a Stabilus Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions. The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors. Built on a legacy of over 100 years, DESTACO...


  • กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full time

    Single point of contact (SPOC) on Operations matters. Oversee day-to-day fault management for Critical or Escalated incident. Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer. Overseeing the entire planned maintenance cycle for customer s critical services. Provide...

  • Warehouse Team Leader

    5 months ago


    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Team Lead

    5 months ago


    กรุงเทพมหานคร, Thailand Feedback180 Full time

    **Job Highlights** - Drive digital strategy and client growth - Build key client partnerships - Merge creativity with data analytics to service Kidyers, a dynamic data-driven creative agency, seeks a Digital Communication Service team lead to manage the multiple team skills from AE, Digital Marketing and in-house production. We are looking for a passionate...