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Customer Retention Team Lead

4 weeks ago

กรงเทพมหานคร, Thailand Cartrack Full time

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across
23 countries and we are looking for a Customer Retention Team Lead to join our team. Our teams are
collaborative, vibrant and fast-growing and all team members are empowered with the freedom
to influence our business with ideas that drive innovation and efficiency.

**Responsibilities**
- Lead the team of customer retention. Guiding and coaching when needed.
- Perform customer retention and maintain good relationship with customer in case that customer wants to cancel our contract
- Negotiating with customers and analyze their behavior to renew contracts and retain business
- Handling difficult calls by empathizing and building durable relationship with client
- Cooperate with other department such as Sales, Operation, Technical and IT team to resolve client problem
- Aided senior leadership during executive decision-making process to provide recommendation monetary liability and risk status.
- Cultivated and develop customer relationship to enable sustained revenue growth.

**Requirements**:

- Bachelor's degree in any related fields
- Have at least 3 years in Customer Service
- Experienced in Customer Retention is a **must**:

- Hands-on and a positive attitude
- Team player, with a high level of energy and able to work independently
- Able work under pressure, coordination skill, multi-tasking, service-minded.
- Initiative for problem solving.