Customer Service Team Lead

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Customer Retention Team Lead to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and...

We are working with a leading Insurance Technology company for a **Customer Care Team Lead **position **In this position you will** Play a pivotal role in driving customer satisfaction and retention. You will manage and monitor and analyze key performance indicators (KPIs) related to claim processes, engagement, and satisfaction. You'll then leverage these...

**Key Responsibilities**: - Lead, mentor, and manage a team of customer service representatives to achieve performance targets. - Handle escalated customer inquiries and complaints in a professional and timely manner. - Monitor team performance, providing regular feedback and conducting performance reviews. - Develop and implement customer service policies...

Lead the service desk team. Manage resources and monitor the team's work to be following the contract. Monitor reports and performance of the team. Perform remote duties on customer machines to resolve computer system problems. Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level. After opening the event...

DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

**Location**:Onsite, Bangkok, Thailand** **IMPORTANT - This position is based onsite in Bangkok, Thailand. The company will manage all paperwork, including visa arrangements and relocation expenses.** **NOTE: KINDLY ATTACH YOUR RESUME IN ENGLISH** **Salary**: 80,000 - 100,000 THB **Joining**: Immediate **Education**: Bachelor's degree is a must **Working...

Job Overview: Key Responsibilities: - **Resolve Issues**: Identify and resolve customer issues effectively, escalating to the appropriate department when necessary. - **Maintain Records**: Keep accurate records of customer interactions and transactions, including details of inquiries, complaints, and actions taken. - **Provide Information**: Offer accurate...

Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets - Assures that daily work performed follows generally stated objectives as well as cost-effectiveness...

DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

Responsibilities: - Motivate and strategize how the team will meet efficiency, productivity and consistency targets. - Ability to understand the critical-to-quality (CTQ) parameters that affect the process and work on them. - Perform twice a month check-point on the analyst's performance using scorecards as a point of discussion - Chart a career development...

Responsibilities: - Ensure all communication is handled professionally and promptly but with a human touch across all channels. - Demonstrating strong product, brand and industry knowledge to ensure all customer queries are answered making them promoters of the brand - Meet targets and requirements set by the client and management. - Appropriate knowledge...

Source of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors). Responsible for "Customer Technology Roadmap Planning" of customer service area. Responsible for Business owner role of digital platform...

As a Telemarketing Team Lead, you will be responsible for managing and leading a team of telemarketers to achieve sales targets and deliver outstanding customer service. Your duties will include: - Supervising and motivating a team of telemarketers to achieve daily, weekly, and monthly sales targets. - Monitoring calls to ensure quality standards and...

บริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...

**Responsibilities**: - Provide mentorship, guidance and career development to members of your team - Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions - Team management responsibilities for...

Role - Team Leader - Japanese Speaking Customer Service Key Requirements: - Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc. - Fluent in Japanese language (spoken and written). - Location: Bangkok, Thailand, MRT Phetchaburi - Working...

DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

DESTACO, a Stabilus Company, is a global leader in the design and manufacture of high-performance automation, workholding, and remote handling solutions. The company serves customers in variety of end-markets, including the automotive, life sciences, consumer goods, packaging, aerospace, and nuclear sectors. Built on a legacy of over 100 years, DESTACO...

**Customer Care Team Lead**: Bangkok, or Jakarta - Work Type: Full Time **Role & Responsibilities** - Responsible for Honest Care Operation end to end monitoring including supervision of a group of Customer Care Specialist, ensure the 24/7 operation work accordance to company standard - Provide regular (weekly & monthly) coaching and counseling to all team...

Single point of contact (SPOC) on Operations matters. Oversee day-to-day fault management for Critical or Escalated incident. Provide regular updates and ensure timely fault resolution for Critical or Escalated incident following by SLA commitment to corporate customer. Overseeing the entire planned maintenance cycle for customer s critical services. Provide...