Customer Service Supervisor

3 weeks ago


กรงเทพมหานคร, Thailand CloudCommerce Full time

**What we do**
FASTSHIP is a Thailand's top-notch cross border logistics platform aggregating over 15 top door to door delivery service providers including UPS, FedEx, Aramex, SF Express, USPS, PostNL and ThailandPost. Our strategy is to expand the business range to compete with a rapidly growing ecommerce business in SEA through innovative, technology-driven and a broad range of total solutions in logistics and supply chain.
- Over 200 destinations in the services
- 25 unique logistics services offering
- 20 service points throughout Thailand

**What you will handle**:

- Supervise a team of customer service representatives (Case), providing guidance, support, and mentorship.
- Ensure excellent service by promptly responding to inquiries, concerns, and issues.
- Coordinate with external stakeholders, such as agents, and internal departments, such as Operations to facilitate the timely movement of freight and resolve any issues or delays.
- Handle complicated cases as assigned.
- Monitor and analyze key performance indicators (KPIs) related to customer service, such as response time, satisfaction ratings, and resolution rates.
- Work with manager/team leads to develop and implement customer service guidelines, procedures, best practices, and required training to enhance efficiency and quality of service.
- Stay updated on industry trends, regulations, and market conditions to effectively address customer needs and propose innovative solutions.

**What you have**:

- Bachelor's degree in related field
- Min. 4 years of working experience in customer service or case management import - export business is a must
- Strong knowledge of international logistics or freight forwarding will be a big advantage
- Excellent communication and coordination skills
- Excellent problem solving skills
- Willingness to learn product and service knowledge
- Customer Centric personality with an excellent service mind
- Good command in English
- Able to work under pressure

**What we offer**:

- Free Lunch: Food is life, so enjoy hearty meals to fuel your day, our treat
- Free Parking: Park hassle-free, your convenience ensured.
- Medical Plan: With us, your life's uncertainties are met with healthcare coverage.
- Performance Bonus: Celebrate and Reward your dedicated effort and success.
- Monthly Party: Connect, relax, and celebrate
- Tons of Opportunity to Grow: Nurturing your potential. Thrive within and beyond..
- Extra Holidays for Special Occasions: We're here to support you through significant times in every chapter.
- Empowerment through Tools: Innovation, your way. Embrace tools for enhanced efficiency.
- **We are not able to provide work visa for this position


  • Customer Service

    2 weeks ago


    กรุงเทพมหานคร, Thailand Smile Clean - Cleaning Service Full time

    บริษัทเรากำลังมองหา Customer Service (ฝ่ายบริการลูกค้า) เขตกรุงเทพ คุณสมบัติในการสมัคร ฝ่ายบริการลูกค้า Customer...


  • กรุงเทพมหานคร, Thailand April Asia Pacific Full time

    For over 30 years, APRIL International Care has been specializing in international health insurance solutions. We design, distribute, and manage insurance plans and assistance services for individuals and businesses. With teams across Asia, Europe, and the Americas, we look after our members wherever they are to make sure they have access to the best...


  • วัฒนา, กรุงเทพมหานคร, Thailand Ayasan Service Co., Ltd. Full time

    บริการลูกค้า Provide the best service to customer. บริการหลังการขายและติดตามผล After Sale Service / Follow Up the result. นัดสัมภาษณ์งานกับผู้สมัคร Arrange an...

  • Marketing Supervisor

    2 hours ago


    กรุงเทพมหานคร, Thailand UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Service Supervisor

    4 weeks ago


    จตุจักร, กรุงเทพมหานคร, Thailand Kone Full time

    Maintenance Supervisor role is to lead the operational service delivery team that ensures that KONE always delivers on its commitments to our customers in a safe and timely manner and to the agreed high standard of quality. The Maintenance Supervisor establishes and maintains good relationships with his/her customers through regular interaction with them....


  • กรุงเทพมหานคร, Thailand Brenntag Full time

    **TECHNICAL SERVICE SUPERVISOR**: Our team in **Bangkok** currently has an opening for a **Technical Service Supervisor** **YOUR ROLE & RESPONSIBILITIES**: **Summary**: Developing and testing formulations including analyze the testing then make a report. Providing informations and setting the technical training to sale and customer. Solving the problem of...


  • ปทุมวัน, กรุงเทพมหานคร, Thailand Siam Piwat Co., Ltd. Full time

    Represent a good image of the shopping mall and company. Supervise team members in delivering beyond expectation service standards. Manage the smooth operation at service counters including Queue Management Operational Issue Resolution Service Accuracy Documentation and Stock Management Promotion & Rewards Management Team Coordination. Handling and resolving...


  • กรุงเทพมหานคร, Thailand Markem-Imaje Full time

    Markem-Imaje delivers fully integrated solutions that enable product quality and safety, regulatory and retailer compliance, better product recalls and improved manufacturing processes. Our connected solutions help manufacturers to reduce waste, increase efficiency, achieve compliance, and protect their brand. We offer the most complete range of...

  • Customer Service

    2 weeks ago


    กรุงเทพมหานคร, Thailand Theodore International (Thailand) Co.,Ltd. Full time

    Handling incoming calls to answer questions, refer callers to other departments, or transfer them to specialists - Providing troubleshooting assistance for customer orders, account statuses and relevant problems - Negotiate prices and variations in prices and specification - Build meaningful relationships within the company and outside - Providing data and...


  • กรุงเทพมหานคร, Thailand MINOR Hotels Full time

    The success of AVC rests upon the quality and integrity of our brand. The role of the Customer Services Supervisor is to handle key issues around Owner Relations and, summarized as follows: - Owner Relations_: ensure customer complaints are addressed in a timely and conclusive manner. This includes all complaints relating to Club Points Ownerships, issues...


  • กรุงเทพมหานคร, Thailand DHL Full time

    **Overall Role Purpose**: - Provide quality and professional track and trace services to all parties, particularly customers and the DHL network, aimed at resolving service problems to achieve and exceed defined performance standards for traces and customer service. **Responsibilities**: - Assist the Tracing Supervisor to carry out relevant CS staff...


  • กรุงเทพมหานคร, Thailand Elite Advance Service Sdn Bhd Full time

    Office location: Singha Complex Building (MRT Petchaburi) 8 hours,5 days/week Able to work shifts 24/7 **ERX, a leading Fintech company, is hiring!!!** **ERX บริษัทชั้นนำในด้านฟินเทค กำลังเปิดรับสมัครงาน!!!** **Customer Service Agent |...


  • กรุงเทพมหานคร, Thailand Anantara Vacation Club Full time

    Company Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description**: The success of AVC rests upon the quality and...


  • กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Provide service for BC and Customers by E-mail. E2E Registration (Online and Batch) & Check documents and verify information before registration. ( E2E ) Perform product/service registration in both AWN & CSL order from BC and customer. Co-ordinate with related function for Implementation (Before & After Implementation). QualificationPrefer Age 25 - 35...


  • กรุงเทพมหานคร, Thailand Kohler Full time

    **BASIC FUNCTIONS** Under the supervision of the Supervisor - Customer Service, Asia Pacific, responsible for quotation/order processing and daily communication with internal departments and external customers. **SPECIFIC RESPONSIBILITIES** Provide quality service and act as a key contact point for Kohler Distributors. Performance accurate system entry on...


  • กรุงเทพมหานคร, Thailand DHL Full time

    Responsible for the execution of service excellence programs assigned by the Customer Service Development manager. Analyse ACD and report contact center performance reports and survey results (Mystery Shopper & Customer Satisfaction) for presentation to management. - Handle escalation process for issues requiring immediate management attention and action. -...


  • สวนหลวง, กรุงเทพมหานคร, Thailand ASSA ABLOY Full time

    **Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...


  • กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Source of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors). Responsible for "Customer Technology Roadmap Planning" of customer service area. Responsible for Business owner role of digital platform...


  • กรุงเทพมหานคร, Thailand Pasona HR Consulting Recruitment (Thailand) Co.,Ltd Full time

    Job ID 51459 Business Trading Job Detail - Order Management: Collect daily P/O & S/O, Data Entry, Data cross checking - Schedule Management: Update or reschedule both of Pull in & Push out as Customer request - Forecast Management - Coordinate with other Dept. to follow up On Time Delivery - Documentation: Filing, Prepare document to Customer - Any others...


  • กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    Job Posting Location Bangkok Job Summary Responsible for installation order management,review and create customer profile, make appointment with customer and assign technicians, follow up and tracking installation work. Job Description Roles & Responses Review and create customer profiles within the SLA. Call to make appointments with customers and assign...