Team Lead

6 months ago


กรงเทพมหานคร, Thailand GrowthFn Full time

Role
- Team Leader - Japanese Speaking Customer Service

Key Requirements:

- Minimum 1 year of experience as a Team Leader in a BPO environment, or experience in team management from social media platforms, content moderation, customer service, etc.
- Fluent in Japanese language (spoken and written).
- Location: Bangkok, Thailand, MRT Phetchaburi
- Working hours: Monday to Friday, 7:00-16:00 following JP time zone (9:00-18:00)
- Salary: 80,000-96,000 THB

**Responsibilities**:

- Provide mentorship, guidance and career development to members of your team
- Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
- Team management responsibilities for a market team, whilst also serving as a cross-functional and a global liaison in developed areas of expertise
- Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
- Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
- Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
- Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions

Minimum requirements:

- Bachelor Degree preferred
- Significant experience in a complex fast paced environment
- Minimum 2 years of prior relevant people management experience
- Strategic thinker with strong analytical and creative problem-solving skills
- Excellent written and verbal communication skills
- Passion for ensuring an excellent user experience

**Benefits**:

- Working Visa sponsorship
- Air ticket to Thailand
- Accommodation in Thailand during the initial period of working
- Relocation allowance: 12,000 THB (one-time)
- Bonus
- OT allowance
- Health Insurance
- Dental Insurance
- Social security
- Training support and etc.

**Salary**: ฿80,000.00 - ฿95,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your nationality?
- Your whatsapp number or Line ID
- This position is under Concentrix Thailand, have you applied for this position before?
- Your current salary
- Your expected salary
- Notice period

**Education**:

- Bachelor's Degree (required)

**Experience**:

- working in bpo industry: 2 years (required)
- Team Lead in BPO: 1 year (preferred)

**Language**:

- Thai (required)


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