Telemarketing Team Lead
5 months ago
As a Telemarketing Team Lead, you will be responsible for managing and leading a team of telemarketers to achieve sales targets and deliver outstanding customer service. Your duties will include:
- Supervising and motivating a team of telemarketers to achieve daily, weekly, and monthly sales targets.
- Monitoring calls to ensure quality standards and compliance with company policies and regulations.
- Providing coaching and training to team members to enhance their sales skills and product knowledge.
- Developing and implementing strategies to increase sales and improve team performance.
- Conducting performance evaluations and providing feedback to team members.
- Collaborating with other departments to ensure smooth operations and customer satisfaction.
- Handling escalated customer issues and resolving them in a timely and professional manner.
- Keeping abreast of industry trends and best practices to improve team performance and customer satisfaction.
**Requirements**:
- Bachelor's degree in Business Administration or related field (preferred).
- Proven experience as a telemarketer or similar role in a BPO company.
- Excellent communication and interpersonal skills.
- Strong leadership and team management abilities.
- Ability to multitask and work under pressure.
- Proficiency in MS Office and CRM software.
- Knowledge of sales techniques and strategies.
- Flexibility to work in shifts.
**Benefits**:
- Competitive salary and incentives.
- Health insurance and other benefits.
- Opportunities for career growth and advancement.
- Friendly work environment.
Pay: ฿50,000.00 - ฿80,000.00 per month
**Education**:
- Bachelor's Degree (preferred)
**Experience**:
- team lead: 3 years (preferred)
- Leading SEA: 3 years (preferred)
**Language**:
- Thai (preferred)
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