Service Desk Team Lead
5 months ago
Lead the service desk team.
Manage resources and monitor the team's work to be following the contract.
Monitor reports and performance of the team.
Perform remote duties on customer machines to resolve computer system problems.
Performs problem analysis duties and forward problems that cannot be resolved to the 2nd line support Level.
After opening the event Customer details and problems must be entered. to record it correctly in the system.
Follow up on solving problems for users from the beginning until the end of the process.
Bachelor s degree in Computer Science/Engineering or related.
4+ years of experience in the role of Service Engineer or Service Desk.
Proficient in English (able to communicate effectively).
Customer service-oriented mindset.
Knowledge of Technical windows.
Able to travel to work easily.
**Job skills required**: English
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