Seller Operations

6 months ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Design and manage a BAU communication/education program for sellers inclusive of
- 1) deciding what topics to cover per week.
- 2) writing/co-writing 4-6 seller knowledge articles in Thai language.
- Can effectively understand Shopee policy requirement as well as seller sentiment and be able to explain what are the sellers concern to the other SOS team members, as well as other Operations / commercial function members.
- Able to finish the assign task within the timeline provided.
- Be able to communicate with verbal and written in Thai Language effectively.

**Requirements**:

- Bachelor Degree
- High-proficiency in Thai written language
- Ability to tailor communications messages to specific audiences
- Excel or data management skill set is a plus


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