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Seller Insights Analyst

1 month ago

กรงเทพมหานคร, Thailand Shopee Full time

Department Operations
- LevelEntry Level
- LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Collect seller feedback through surveys, interviews, and other research methods to understand seller's experience and operations
- Organize and analyze feedback data to identify key drivers, gaps, and improvement points
- Create sentiment reports to highlight seller concerns and make actionable suggestions
- Build strong relationships with sellers, listen actively, and ask follow-up questions to better understand their needs.
- Work with cross-functional teams to help drive changes that improve the seller experience

**Requirements**:

- Bachelor's degree with 1-2 years of job experience involvement client services or stakeholder managements
- Basic experience with survey tools and data analysis (Excel, Google Forms, etc.).
- Strong communication skills. Talkative, curious & not afraid to ask questions / engage with strangers.
- Ability to listen actively, probe with insightful questions, and build rapport with sellers.
- Attention to detail while managing multiple tasks.
- A passion for learning and collaborating with different teams.