![Shopee](https://media.trabajo.org/img/noimg.jpg)
Seller Communications
3 weeks ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Design and manage a BAU communication / education program for Chinese sellers inclusive of 1) deciding what topics to cover per week, 2) writing / translating 4-6 seller knowledge articles into Chinese as well as 3) supporting CS wechat team in quick Chinese language guidance macros or short paragraphs to respond to seller questions
- Prepare a communication on new Shopee policy or process announcements in Chinese language as well as potentially host zoom / webinar to present to Chinese seller teams
- Can effectively translate Chinese sellers pain point and be able to explain what are the sellers concern to the other SOS team members, other Operations function members or even to the Chinese seller management team
- Able to finish the assign task within the timeline provided
- Be able to communicate with Chinese sellers in Chinese language effectively,
**Requirements**:
- Be able to read, write and speak in both Chinese and English language; Thai is a plus
- Flexible and adaptable; able to work under pressure
- 1 years of experience in job related to communication, article / newsletter writing, translation, or even user education / training is a plus (will consider a plus if no experience but high interest or high passion in the related field)
- High-proficiency in written language, some excel or data management skill set is a plus
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