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Seller Operations
2 months ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Respond to and document inquiries and issues from sellers effectively and provide solutions to their specific needs.
- Follow up on and accurately escalate pending cases until resolution, ensuring timely updates to sellers and stakeholders.
- Continuously monitor metrics of interest and identify problems or opportunities.
- Reach out to sellers regularly to gather feedback, offer assistance and share best practices.
- Analyze seller challenges and share insights/learnings with internal teams to help improve overall seller support capabilities.
- Other duties as assigned.
**Requirements**:
- Bachelor Degree of related faculties.
- Good skepticism and strong problem solving
- Strong coordination skills and communicate well, good active listening skill
- Flexible and quick learning
- Happy to work in a fast-paced environment
- Able to work as a shift (including holidays, and weekends)
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