Seller Operations
8 months ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Respond to and document inquiries and issues from sellers effectively and provide solutions to their specific needs.
- Follow up on and accurately escalate pending cases until resolution, ensuring timely updates to sellers and stakeholders.
- Continuously monitor metrics of interest and identify problems or opportunities.
- Reach out to sellers regularly to gather feedback, offer assistance and share best practices.
- Analyze seller challenges and share insights/learnings with internal teams to help improve overall seller support capabilities.
- Other duties as assigned.
**Requirements**:
- Bachelor Degree of related faculties.
- Good skepticism and strong problem solving
- Strong coordination skills and communicate well, good active listening skill
- Flexible and quick learning
- Happy to work in a fast-paced environment
- Able to work as a shift (including holidays, and weekends)
-
Seller Operations
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Seller Support
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Seller Communications
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Seller Operation Service Admin
8 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Seller Insights Analyst
1 week ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations - LevelEntry Level - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Livestream Manager
2 months ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full timeAssist the Livestream and commercial teams with daily activities and execution of livestream campaigns, such as thematic livestreams and brands livestreams, ensuring all the executions happen in a timely and professional manner. Collaborate with campaign and traffic teams to support deal hunting and livestream adoption, integrating livestream as one of the...
-
Onsite Seller Support
3 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...
-
Associate, Regional Top Seller Programs
1 week ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full timeThe Regional Top Seller Programs team overlooks and steers seller programs in Lazada s 6 ventures (ID, MY, PH, SG, TH, VN), Top seller programs include Core Programs (JBP/KBP/SBP) as well as Tactical Programs in Lazada s 6 ventures (ID, MY, PH, SG, TH, VN), created with the objective of growing sales and securing seller investment to platform. This role will...
-
Senior Associate, Seller Segmentation
1 month ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full timeThis role is to be working directly with Head of Seller Segmentation and Performance under Regional Integrated Ops to establish seller segmentation tagging along with SOP, and communicate to 6 ventures Establish seller segmentation tagging model to all sellers under Lazada with clear qualification and explanation of each segment Develop standard operating...
-
Seller Performance and Process Improvement
7 days ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Business Intelligence and Data Analytics - LevelExperienced (Individual Contributor) - LocationThailand - Bangkok The Business Intelligence and Data Analytics team plays a critical role in conducting close-loop data-driven business iterations. As business intelligence specialists and data analysts, our scope of work is not limited to just...
-
Seller Trainer
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartment Business Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...
-
Senior Associate, Seller Segmentation Design
1 week ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full timeThis role is to be working directly with Head of Seller Segmentation and Performance under Regional Integrated Ops to establish seller segmentation tagging along with SOP, and communicate to 6 ventures. Establish seller segmentation tagging model to all sellers under Lazada with clear qualification and explanation of each segment. Develop standard operating...
-
Marketing Solutions Operations-long-tailed Seller
6 months ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time**Team and Role Introduction**: Long-tailed Seller Segment Lead, Marketing Solutions ThailandLazada Marketing Solutions is a strategic function that spearheads the awareness, adoption, optimization, and growth of the Lazada Sponsored Solution suite, an AI-powered set of marketing tools that help our brands and sellers grow their business. Our mission is to...
-
Seller Customer Service Lead
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...
-
Marketing Solutions Operations-short-tail Seller
6 months ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time**Team and Role Introduction**: Short-tail Seller Segment and Display Operation Lead, Marketing Solutions Thailand Responsible for generating sales revenue from the assigned portfolio of brand partners. Lead the strategy, operation, and performance of the assigned portfolio. Coach and guide a team on skills and performance. Conduct data analysis and report...
-
E-commerce - Seller Campaign Planning Senior
6 months ago
กรุงเทพมหานคร, Thailand LINE Plus corporation Full time**Department**: E-Commerce **Team**: Marketing & Display Operations As a E-Commerce - Seller Campaign Planning Senior Manager of LINE SHOPPING, your primary goal is to acquire sellers, retain them, and grow their GMV in the LINE SHOPPING platform by developing campaigns and communication strategies, supervising Seller Marketing team members to create...
-
Senior Associate, Regional Top Seller
6 months ago
กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time**Team and Role Introduction: Responsibilities**: Strategy & Planning Assist in program design and implementation plan from end-to-end Outline clear and efficient SOPs on program processes Assist in program budgeting / forecasting Improve program performance and increase efficiencyPerformance monitoring & analysis Monitor seller target achievement Analyze...
-
Tiktok Shop
7 months ago
กรุงเทพมหานคร, Thailand TikTok Full timeResponsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...
-
Category Management Initiative
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of...
-
Fulfillment Operations
6 months ago
กรุงเทพมหานคร, Thailand Shopee Full timeDepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of...