Seller Operation Service Admin
5 months ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Respond to and document inquiries and issues from sellers effectively and provide solutions to their specific needs.
- Provide effective and efficient administration support as required.
- Book meeting rooms as required.
- Schedule in-house and external events
- Reach out to sellers regularly to gather feedback, offer assistance and share best practices. (Call interview/Seller visit)
- Other duties as assigned.
**Requirements**:
- Bachelor Degree
- Strong organization skills with a problem-solving attitude
- Communicate well, good active listening skill
- Flexible and quick learning
- Happy to work in a fast-paced environment
- Proven work experience as an Administrative Officer, Administrator or similar role
- Experience with office management software like MS Office (MS Excel and MS Word, specifically)
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