Seller Support

5 days ago


กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Effectively track progress of Chinese seller issue escalation (i.e., issues that are escalated via wechat channel or other channel) and support relevant teams as well as engage Chinese seller team in order to solve issue within SLA
- To work with project teams, Chinese seller management teams or other seller facing teams to identify seller pain points that lead to case escalation and propose how to help seller solve the case efficiently without escalating to Shopee via CS or KAM
- Develop deep understanding of the seller operational journey as well as Shopee selling policy in order to be able to consult with Chinese seller teams when they are facing an operational issue or a gap in education
- Be able to communicate with Chinese sellers in Chinese language effectively and also engage with SOS Communications / Education to develop educational articles for seller

**Requirements**:

- Be able to communicate in both Chinese and Thai language, English is a plus
- Flexible and adaptable; able to work under pressure
- 1 years of experience in internal issue escalation process management and or customer service / complaint management is a plus
- High-proficiency in Excel or data is a plus



  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Seller Operations

    2 months ago


    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Seller Communications

    4 weeks ago


    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentCross Border eCommerce- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics,...

  • Seller Trainer

    2 weeks ago


    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Business Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...


  • กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Tiktok Shop

    4 weeks ago


    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Tiktok Shop

    5 days ago


    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    Department Marketing- LevelEntry Level- LocationThailand - BangkokOur Marketing teams conceptualise and implement go-to-market activities to achieve increased usage and visibility. The Regional Marketing team is responsible for in-app campaign planning, product marketing, partnerships and content strategy to drive acquisition and engagement. The Regional...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...


  • กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...

  • Tik Tok Shop

    3 weeks ago


    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...


  • กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: Long-tailed Seller Segment Lead, Marketing Solutions ThailandLazada Marketing Solutions is a strategic function that spearheads the awareness, adoption, optimization, and growth of the Lazada Sponsored Solution suite, an AI-powered set of marketing tools that help our brands and sellers grow their business. Our mission is to...


  • กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: Short-tail Seller Segment and Display Operation Lead, Marketing Solutions Thailand Responsible for generating sales revenue from the assigned portfolio of brand partners. Lead the strategy, operation, and performance of the assigned portfolio. Coach and guide a team on skills and performance. Conduct data analysis and report...


  • กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: **Sellers management**: Establishing strong relationships with the Chinese brands/sellers with a particular focus on top sellers, acting as a business advisor to ensure their sustainable growth and contribution to the platform. **Assortment planning & merchandising**: develop category knowledge in terms of assortment, styles...


  • กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction: Responsibilities**: **1. Sellers management**: Establishing strong relationships with the Chinese brands/sellers with a particular focus on top sellers, acting as a business advisor to ensure their sustainable growth and contribution to the platform.2. Assortment planning & merchandising: develop category knowledge in terms of...

  • Account Executive

    4 weeks ago


    กรุงเทพมหานคร, Thailand Amazon Data Services (Thailand) Limited Full time

    BA/BS degree preferred - 3+ years of successful sales or account management experience, preferably in the eCommerce, online services or retail industries - Demonstrated success in exceeding sales targets using a consultative, solutions-focused approach. - Result-oriented. Strong commitment and ownership towards goals or target assigned - Exceptional...


  • กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    Responsible for seller's policy compliance management and education, building up the implementation process and working with cross-functional partners, to optimise the Seller Center (e.g. Account Health) for operational efficiencies;. Provide analysis and regular reporting of business performance;. Work closely with seller facing teams to ensure robust...