Customer Experience
2 months ago
Department Operations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Dispute resolution: manage the daily volume of SPX related disputes, ensuring accurate and
- timely handling while maintaining the organizational integrity and users’ satisfaction.- Trend evaluation: analyze patterns and remain updated about current trends in Return and
- Refund processes, identifying potential risks and taking proactive measures.- Implement buyer KYC for COD delivery / refund
- Process improvement: continuously evaluate dispute resolution procedures to optimize efficiency
- and accuracy, proposing enhancements as necessary.- Adhere strictly to Standard Operating Procedures (SOPs) governing fraud detection, dispute
- resolution, and refund processes.- Assume additional ad-hoc tasks and responsibilities as assigned to support departmental needs
- and operational efficiency.**Requirements**:
- Bachelor's degree in logistics, supply chain management, business administration, or a related
- field.- 3-5 years of experience in operations or process improvement roles
- Excellent communication skills as this role will required collaboration and alignment with multiple
- teams- Self-driven and good leadership skills to facilitate cross functional interactions
- Strong analytical skills to conduct data-driven decisions
- Be creative in problem-solving
- Proficient in Excel and PowerPoint
- Adaptable, open-minded, and thrives in a dynamic environment
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Customer Experience
6 months ago
คลองเตย, กรุงเทพมหานคร, Thailand บริษัท ไบโอสกอร์มาเก็ตติ้ง (ประเทศไทย) จำกัด Full timeCustomer Experience รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย,เขตปทุมวัน,เขตราชเทวี,เขตวัฒนา,เขตห้วยขวาง) สาขาอาชีพหลัก :...
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Lead of Customer Experience
2 months ago
กรุงเทพมหานคร, Thailand FWD Insurance Full timeAbout FWD Group FWD Group is a pan-Asian life and health insurance business with more than 12 million customers across 10 markets, including some of the fastest-growing insurance markets in the world. The company was established in 2013 and is focused on changing the way people feel about insurance. FWD’s customer-led and digitally enabled approach aims...
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Lead of Customer Experience
2 months ago
กรุงเทพมหานคร, Thailand FWD Life Insurance PCL Full timeDevelop overall CX strategy including Customer Value Proposition (CVP) and omni-channel strategy catering for target segment. Oversee the design of end-to-end customer journey based on customer insights to ensure best customer experience across FWD. Drive execution of CX related initiatives and ensure alignment of all customer related initiatives. Coach and...
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Customer Experience Supervisor
4 months ago
สวนหลวง, กรุงเทพมหานคร, Thailand ASSA ABLOY Full time**Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...
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Customer Experience Representative
6 months ago
กรุงเทพมหานคร, Thailand Flywheel Digital Full timeAbout Us Flywheel SEA (formerly known as Intrepid Group) Ascential Group With more than 2,000 employees across five continents, Ascential combines local expertise with a global footprint for clients in over 120 countries. Ascential is headquartered in the UK and listed on the London Stock Exchange. **The Role**: Flywheel SEA seeks a customer experience...
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Customer Experience Associate
6 months ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timeRecord an incident report and report to higher management. Calculate loss and impact based on unexpected situations such as system down. Communicate directly with impacted customers to assist and offer compensation and ensure that customers are satisfied with the experiences. Identify customers who will require further assistance until the customer...
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Customer Experience Manager
3 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...
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Customer Experience and Relationship
6 months ago
กรุงเทพมหานคร, Thailand CYN World Co.,Ltd. Full time**Responsibilities**: - Handle customer issues and complaints and find solutions to problems that arise. - Coordinate with colleagues or managers to find the best solutions for customer problems. - Maintain a customer service-oriented attitude and be ready to assist customers at all times. - Keep customer information confidential. - Follow up with customers...
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Customer Experience Executive
7 months ago
วัฒนา, กรุงเทพมหานคร, Thailand Protect Group Full time**Customer Experience Executive -**_ _**Protect Group** **Location**: Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**: Sunday - Thursday 8am - 6pm (Sunday 9am-4pm) **Language requirements**:Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role Description** Protect...
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Customer Experience Executive
7 months ago
วัฒนา, กรุงเทพมหานคร, Thailand Protect Group Full time**Customer Experience Executive -**_ _**Protect Group** **Location**:Bangkok, Thailand **Contract**: Permanent, Full-Time **Hours**:Sunday 9am - 4pm, Monday - Thursday 8am - 6pM/Friday & Saturday OFF **Language requirements**: Fluent, business-level written and spoken English is essential. Any additional languages will be greatly beneficial. **Role...
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Manager - Customer Experience
6 months ago
กรุงเทพมหานคร, Thailand Allianz Thailand Full timeThe position duties include a wide range of activities related to customer feedback monitoring and ensuring all feedbacks are handled appropriately with the appropriate solutions within specified time frames and making sure high levels of customer service are provided at all times. - To manage the customer experience team ensure the effective management of...
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Customer Experience Representatives
6 months ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand บริษัท เฟดเดอรัล เอ็กซ์เพรส (ประเทศไทย) จำกัด Full timeCustomer Experience Representatives (เจ้าหน้าที่บริการลูกค้าทางโทรศัพท์) รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตห้วยขวาง) สาขาอาชีพหลัก :...
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Internal Communication
6 months ago
คลองเตย, กรุงเทพมหานคร, Thailand United Overseas Bank (Thai) PCL - UOB Full timeInternal Communication. marketing communication. customer insight for better customer experience. Responsible in develop/ support key bank wide activities/ communication that can help improve customer centricity awareness of staff and encourage staff to put customers first when doing anything. Lead regular meeting to discuss current issues/ identify...
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Customer Experience Management Manager
6 months ago
กรุงเทพมหานคร, Thailand L.P.N. Development PCL Full time**คุณสมบัติ**: - อายุ 35-48 ปี - วุฒิปริญญาตรีขึ้นไป - มีประสบการณ์อย่างน้อย 10 ปี ในด้าน Customer Service และ Customer Experiences **ลักษณะงาน**: - บริหาร จัดการกำหนด...
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Customer Experience Marketing Manager
7 months ago
กรุงเทพมหานคร, Thailand International Flavors & Fragrances Full timeAre you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better...
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Customer Experience
1 week ago
วัฒนา, กรุงเทพมหานคร, Thailand Protect Group Full time**Customer Experience Executive - Japanese Speaking** **Location**:**Bangkok, Permanent, Full-Time. Office based (Phrom Phong). **Contract**: Permanent, Full-Time **Hours**: Monday - Thursday 8am - 6pm and Sunday 9am - 4pm **Language requirements**: Fluent, professional level English and Japanese, any other languages would be of great...
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Customer Experience Management
3 months ago
กรุงเทพมหานคร, Thailand Wisesight Full time**ROLES AND RESPONSIBILITIES**: - Seeks new opportunities for expanding client base, presenting products and services to current clients, and persuading clients to purchase more - Provides documents of products and services for client accounts - Develops and maintaining long-term relationship with accounts - Understands clients needs and be able to...
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Call Center and Customer Experience Manager
6 months ago
กรุงเทพมหานคร, Thailand Criterion Asia Recruitment (Thailand) Co., Ltd. Full time**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...
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CRM & Customer Experience Lead
3 months ago
กรุงเทพมหานคร, Thailand L'Oreal Thailand Ltd. Full timeDefine and drive the CRM, Customer experience and Loyalty strategies & roadmap for Luxury brands. Define and drive the omni-channel consumer journey for the luxury customer experiences and driving the customer lifetime value. Initiate new CRM & Data pilot use cases and campaigns for the brands. Closely collaborate with brand teams, media team, e-commerce...
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Manager - A&h Customer Experience
3 months ago
กรุงเทพมหานคร, Thailand Allianz Ayudhya Assurance PCL Full timeTo manage the customer experience team ensure the effective management of the complaints or voice of customers within the framework ensuring that all cases are attended to timely and professionally, the root causes are identified and to work with the related teams to agree on the improvement opportunities and to provide the responses that address the...