Head, Customer Value Management Th
16 hours ago
**Responsibilities**:
- Lead a specialized team within Consumer (Retail) Banking for the following:
- Work closely with Product verticals across to identify and act upon opportunities to communicate alerts, notifications, features / products awareness and offers to Customers.
- Cover end-to-end customer journeys and potential pain points, and drive activation and/or usage for Deposits, Loan, Investment, Insurance, CIMB Thai App & Remittance.
- Work with Digital Banking teams to leverage digital assets to drive customer engagement, transactions and product uptake.
- Work with Decision Management team to employ data-driven approach to maximise impact on key moments in customers’ life cycles and daily transactions. To track post initiative analyses and use the data insights to identify initiatives which require repositioning and improvement.
- Work with CX Team and other stakeholders to map out customer journeys, identify communication gaps, and develop and execute engagement plans.
- Lead a team of 2 headcount and project-manage key initiatives related to multi-channel customer engagement.
**Qualifications**:
- Experience in the following roles would be considered an advantage:
- Big Data / Decision Management role
- Customer-centric Transformation role
- Project Management role
- Communications or Marketing role
- Team supervisory role
- Familiarity with “big data” interpretation and value extraction from customer insights
- Understanding of products, services and functions within Consumer Banking
- Ability to influence and drive initiatives across functional lines
- Project-management skillsets and ability to oversee multiple workstreams simultaneously while effectively prioritizing deliverables
- Understanding of systems and delivery mechanisms
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