Head of Training
5 hours ago
Role and Responsibilities
Admin
- Represent the Head of Training accountabilities at the local training centers (unless locally arranged otherwise and agreed upon with authorities)
- Support the regional Training organization and participates in regional projects
- Manage (directly or indirectly) all resources & financial aspects of all training programs to maximize throughput & deliver of a quality product
- Manage the financials and budgets of the training delivery operation and all related aspects
- In cooperation with the scheduling team ensure efficient scheduling and maximize usage of resources
- Provide monthly performance reviews of the Training Delivery department
- Follow up on customer surveys and implement improvements when necessary based on the feedback
- Work closely with the Customer Service and/or Training Administration team to ensure that all client & IP training records are completed properly
Oversee the program scheduling function to insure compliance with ATO approval / customer contract.
Sales and customer support
Build and ensure a solid relationship with existing and potential customers
Partner with the Sales Team in order to assist with potential client needs
Work closely with the Technical Operations and Customer Service groups to ensure overall client and customer satisfaction.
Staff
Hire and manage direct reporting staff.
Hire and train consultant instructors in accordance with defined processes and standards
Responsible for performing annual performance reviews of direct reporting staff
Establish & maintain the trust & support of colleagues, the members of the department and management
Conduct regular meetings with the overall team and management staff
Training
Create a clear, customer-centric vision for the programs & communicate it to training staff and training supporting functions/departments
Ensure that training equipment is according to standard as required by the training to be conducted.
Manage operations
- set clear objectives, initiate and execute appropriate changes and improvements & maintain quality of service by:
Maintaining a high level of product quality within the program and safeguarding adherence to EURAF CAT ATO standards.
Identifying client needs & establishing user requirements
Identifying opportunities to improve the delivery of training to our clients
Assessing the benefits or disadvantages of proposed changes
Warrant that latest EURAF CAT ATO standard courses and courseware are used
Secure that customized courseware is maintained and kept to standard (hardcopy & media).
Provide regulatory guidance and addressing technical / standardization issues
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientation, disability or age.
The masculine form may be used in this job description solely for ease of reading, but refers to men, women and the gender diverse.
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