Seller Support Associate, Sos
3 weeks ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop an effective tracking process for issue escalation. To identify the seller pain points and understand the current seller situation
- Have a good understanding of seller ticket journey from seller submitted the case to when the case was solved for tickets that related to seller operation. Be able to identify where should we improve the overall process
- Develop a communication method to have effective communication with both sellers andShopee internal employees. Tracking the communication performance and monitoring allcommunication from operation team.
- Guide and manage the team members to perform well on their assigned tasks, and planning on their overall career development.
**Requirements**:
- 2-3 years of experience in internal issue escalation process management
- Experience leading complex operational and strategic initiatives
- Strong analytical skill and problem solving skill with a solution-oriented mindset
- Flexible and adaptable; able to work under pressure
- High-proficiency in Excel or data is a plus
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