Seller Experience Project

3 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Develop a detailed seller experience improvement project plan to monitor and track progress
- Identify seller pain points and evaluate opportunities, and develop insightful recommendations on strategic direction to improve seller experience.
- Perform the related analysis and research of technical and business issues.
- Prepare comprehensive weekly and monthly Seller NPS report (Both General and Logistics) for stakeholders to better understand seller pain points and behaviors with a suggestion to improve seller experience/satisfaction
- Closely monitor the seller sentiment in social media to extract useful insights/pain points and escalate to relevant stakeholders for further improvement plans/initiatives
- Conduct interview/focus group/survey to deep dive insights as requested by SOS projects team
- Build consensus among cross-functional teams and influence decision-making within executive-level audiences. Lead execution against recommendations quickly and with flawless accuracy.
- Manage the execution of seller experience projects, including gathering requirements from stakeholders, building work plans, identifying and prioritizing resources needed, and ensuring the delivery of milestones

**Requirements**:

- 1-2 years of experience in project management/operations, and market research
- Experience leading complex operational and strategic initiatives
- Strong analytical skill and problem-solving skill with a solution-oriented mindset
- Flexible and adaptable; able to work under pressure
- High proficiency in Excel or data is a plus

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