Customer Experience Support Manager

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1) CE Governance 2) Product and Service Experience Design Job Description 1) CE Governance - CE governance; provide consultation to business owners, IT and engineers to enhance...

**Main Duties**: **Essential Duties and Responsibilities**: - Create, manage and maintain branding and communication strategies for loyalty programs. Overseeing direct communications with customers through our CRM tools and offline channels - Develop yearly marketing calendar with the design, concepts, implementation, and measurement. Those need to be...

**‘EXPERIENCE ASIA’**a leading Thailand DMC, handling clients from North America, UK and Europe, are seeking qualified staff to join our team. **Key Responsibilities**: - Provide accurate information about our services, packages, and special promotions. - Handle customer inquiries and resolve any issues promptly and professionally. - Maintain...

Position Summary - Manage happy call team for customer Satisfaction Survey and analyze customer feedback & find customer insight and work with Service center (SVC) for Improvement plan, Weekly & Monthly customer dissatisfaction report - Proactively monitor dissatisfaction cases from Happy Call Survey and follow up to prevent claim case - Analyze detractor...

The position duties include a wide range of activities related to customer feedback monitoring and ensuring all feedbacks are handled appropriately with the appropriate solutions within specified time frames and making sure high levels of customer service are provided at all times. - To manage the customer experience team ensure the effective management of...

วันที่: 27 มี.ค. 2565- ตำแหน่งที่ตั้ง: กรุงเทพมหานคร, ไทย- บริษัท: ธนาคารเกียรตินาคินภัทร จำกัด (มหาชน)**Job Summary**: Role Summary Act as a go-to person to represent true Voice of Customers to KKP....

**Position**: CX Supervisor **Reporting To**: Marketing & Product Manager **Location**:Thailand, Bangkok **Position Summary**: This position will crucial to organization to help promoting key value of outstanding service provider. You will need to deliver the best customer experience and craft the business and process strategies. Also leads the strategies...

Customer Experience รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย,เขตปทุมวัน,เขตราชเทวี,เขตวัฒนา,เขตห้วยขวาง) สาขาอาชีพหลัก :...

**ROLES AND RESPONSIBILITIES**: - Seeks new opportunities for expanding client base, presenting products and services to current clients, and persuading clients to purchase more - Provides documents of products and services for client accounts - Develops and maintaining long-term relationship with accounts - Understands clients needs and be able to...

‘EXPERIENCE ASIA,’ a leading Thailand DMC, handling clients from North America, UK, and Europe, is seeking a detail-oriented Data Input Officer to join our team. Play a crucial role in maintaining accurate and up-to-date tariffs and databases. Use your keen eye for detail and good written English skills to ensure our systems reflect the latest...

**Responsibilities**: - Call Center Operations: Lead, motivate, and manage a team of customer service representatives, ensuring the delivery of exceptional service through effective call handling, problem-solving, and responsiveness. - Customer Experience Strategy: Develop and implement strategies to enhance the end-to-end customer experience, optimizing...

MAIN PURPOSE OF ROLE - Leads/supervises a team of 2 or more professionals. - First level manager of a work team that could comprise professionals, technical and/or administrative staff. - Typically without budget or hire/fire authority. - Focuses on mentoring, coaching, and coordination. **MAIN RESPONSIBILITIES**: - Provides technical interface between...

Are you inspired to contribute your expertise to a global leading Ingredients organization? We are a global leader in taste, scent and nutrition, offering our customers a broader range of solutions for the food & beverage industry. Come join the global Ingredients leader where science and creativity meet to create essential solutions for a better...

Coordinate with Modern Trade customer on activity and promotion planning - Sales budgeting and activity planning to achieve sales target - Explore and analyze market opportunity in both areas : Front of house selling (On shelf selling) and Back of house selling (Sell product as ingredient) - Sales data analysis for promotion and sales performance...

To manage the customer experience team ensure the effective management of the complaints or voice of customers within the framework ensuring that all cases are attended to timely and professionally, the root causes are identified and to work with the related teams to agree on the improvement opportunities and to provide the responses that address the...

Have full responsibility for assigned clients and associated budget and profit targets. - Partner strategically with clients to fully understand their business, proactively manage the relationship, handle issues professionally and proficiently, work towards repeat business, and capitalize on opportunities to introduce other Ipsos offerings. - Actively work...

Have full responsibility for assigned clients and associated budget and profit targets. - Partner strategically with clients to fully understand their business, proactively manage the relationship, handle issues professionally and proficiently, work towards repeat business, and capitalize on opportunities to introduce other Ipsos offerings. - Actively work...

**Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatals growth goes hand in hand with our clients own. Were...

**Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium and large companies in their staffing & recruitment transformation. Globally trusted by thousands of companies in over 130 countries, Manatals growth goes hand in hand with our clients own. Were...

**Overview**: **Salary**: 35,000 THB ~ 50,000 THB**Industry**: Software, Consulting- We are a financial technology start-up, developing a digital bank platform.**Responsibilities**: - Identify customer needs and help customers use specific features. - Respond to customer queries in a timely and accurate way - Involve IT system implementation project follow...