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Customer Collaboration Lead

4 weeks ago

กรงเทพมหานคร, Thailand Kenvue Full time

Description

Kenvue is currently recruiting for:
**Customer Collaboration Lead**

This position reports into Associate Director - SC and is based at Bangkok.

**Who We Are**

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made up with 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

**What You Will Do**

The position is responsible for:

- provides customer service leadership for Thailand retail business that includes order fulfillment, customer supply chain collaboration, customer connect & implant program, joint demand forecast with key account and other related activities that includes growth/support commercial and supply chain project.
- reporting to the Associate Director - Supply Chain, the individual will work cross-functionally to develop and execute the customer connect program to maximizes customer service at an optimal cost-to-serve.
- manage and develop a team of customer service and implant, work internal with supply chain, commercial and external with customer.
- Key Responsibilities
***
- Act as a single point of contact for customer connect & customer service to Thailand retail channel organization.
- Ensure best-in-class service delivery for key accounts across the entire value chain.
- Serve as the SME for Customer Service to strengthen the customer service process.
- Become the SPOC for any operational issues and provide solutions within the customer service scope.
- Work closely with 3PL - customer service to develop and improve service levels.
- Facilitate and support the flawless execution of customer connect, working closely both internally and externally as the customer connect lead.
- Contribute to strategic and business planning and develop strategic change initiatives and operational strategies to solve customer connect problems.
- Promote and support company Credo values, mission, policy & procedure, and standards of ethics and integrity.

**Qualifications**:
**What We Are Looking For**

Required Qualifications
- Bachelor’s degree required plus at least 10 years of relevant experience.
- Technical expertise - Must have customer connect/service management experience, preferably in Cosmetic, Toiletries, Healthcare & Pharmaceutical industry.
- Able to manage complexity, be prepared to get involved with technical issues at a detailed level.
- Have strong problem-solving & decision-making skills and show the ability to drive issues to quick resolutions.
- Desired Qualifications
- Collaborative leadership - Have very strong interpersonal and partnering skills; yet ability to command authority and influence issue resolution; or build consensus in achieving desired results and objectives.
- Business acumen - Good appreciation of business & financial principles and ability to translate commercial and customer strategies into supply chain operating goals.
- Matrix organization - Know how to maneuver in a matrix organization, i.e. how to optimize resources and knowledge, partnering with cross-functional peers and local/regional team to deliver results.
- Analytic skills and problem Solving - Meticulous and strong with numbers. Ability to convert insights from data analysis into diagnostic and solution.
- Communication skills - Effective verbal and written communication skills, including excellent presentation skills.
- Can communicate with people from multiple organizations at multiple levels and can provide strategic/tactical guidance in a collaborative, consultative, and positive manner.
- Enterprise IT knowledge - User-knowledge in SAP, APO, and Business Warehouse with a strong inclination towards IT adaptation to drive productivity and operational excellence.

**What’s In It For You**
- Competitive Benefit Package
- Paid Company Holidays, Paid Vacation, Volunteer Time, Summer Fridays & More
- Learning & Development Opportunities
- Employee Resource Groups

Kenvue is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Primary Location Asia Pacific-Thailand-Bangkok-Bangkok

Job Function Inventory Planning/Control

Organization: Johnson & Johnson (Thailand) Ltd.

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