Lead UX Designer

2 weeks ago


กรงเทพมหานคร, Thailand PRTR Full time

PRTR is recruiting for a Lead User Experience Designer (Lead UXD) position with an IT client.

**Key Responsibilities**
- Working closely with the team to understand project goals and meet with stakeholders to refine problem statements.
- Developing and executing customer experience strategies that align with squad goals and objectives.
- Leading the team to create high-quality, accessible, and inclusive experiences and artifacts that deliver customer and business outcomes across all touchpoints.
- Collaborating with the design team to drive alignment for design briefs, objectives, and priorities.
- Identifying opportunities to improve the customer experience through cross-functional team collaboration.
- Determining when research is required and when best practices should be used to guide the team.
- Creating reports that catch the reader's eye and leave a lasting impression.
- Managing the design team by inspiring, motivating, mentoring, and empowering team members to achieve their highest potential.

**Qualifications**
- Minimum 5 years of UX/UI experience, including customer research and journey mapping.
- Bachelor's degree in a related field such as human-computer interaction, computer science, or graphic design.
- Proven experience in customer experience design, including UX/UI, customer research, and journey mapping.
- Proficiency in Figma and Adobe Creative Suite.
- Strong analytical skills with attention to detail and the ability to uncover actionable insights.
- Good knowledge of customer experience design principles and methodologies, usability testing, heuristic evaluation, and survey evaluation.
- Understanding of process tracking, optimization, streamlining, automation, and scaling.
- Strong communication skills in both English and Thai, with fluency in English preferred.
- Proactive, open-minded, friendly, and able to work collaboratively in a team environment.
- Experience leading and managing a team of designers.

We are seeking a Lead User Experience Designer who is passionate about working with cutting-edge technology and wants to join a globally-reaching company. If this opportunity piques your interest, please send us your current resume as we are actively reviewing applicants for this position.


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