Assistant Manager, Customer Collaboration
1 week ago
Position Summary
Sales Strategy & Innovation Business Consultant is responsible for driving new & innovative collaboration projects with Samsung’s key channel partners. They will be need to plan, initiate, execute, and monitor projects and align multiple internal and external stakeholders across functions to deliver value through successful initiatives.
This is a critical role that provides customer facing engagement on a regular basis while delivering impactful results. This role will support strategy and operations across both mobile and consumer electronic business units.
Primary Responsibilities:
- Support the development of strategies and insights to drive value at partner accounts
- Help build long-term strategic relationships with retail and telecom channel partners
- Lead cross-functional teams to drive strategic initiatives for the organization and partner accounts
- Uses data driven methodologies to identify collaboration opportunities and present actionable insights and recommendations to achieve desired business outcomes
- Communicate strategic findings and analytical insights to internal/external audiences, including members of the senior management team
- Develops executive-ready presentation materials using data and insights to tell a compelling call-to-action story
- Effectively manages cross-functional senior management stakeholders to achieve organizational objectives
- Generates and leads analysis, organization and implementation of strategic management, directs project and program development activities, and ensures continued linkage to customer fulfilment
- Engages leaders and managements as well as overall organization with seamless communication to agree/align/comply with the standard systems and processes for sustainable improvements in getting business results
- Establish and maintain training for different levels of users in order to build and maintain critical knowledge in organization
- Conduct business meetings with stakeholders to determine project requirements and milestones.
- Asks probing questions to understand and clearly articulate partner pain points
- Demonstrates ability to clearly and concisely communicate complex information to a variety of audiences and mediums.
- Performs other duties as assigned by management /direct supervisor
Role and Responsibilities
Required
**Qualifications**:
- Bachelor’s Degree from an accredited university, MBA, or equivalent work experience, preferred
- Minimum 8+ years of experience with 3+ years of business strategy or management consulting experience, preferred
- Demonstrated experience in leading cross-functional teams
- Excellent verbal, written in both Thai and English, and interpersonal skills
- Proficient in MS Office (Excel and PowerPoint) or equivalent, preferred
- Experience with project management and client relationship management preferred
- Self-motivated and willingness to work with others
- Excited to solve ambiguous problems in a structured manner
- Strong analytical skills and ability to communicate key takeaways through impactful written story-telling
- Possess a positive attitude and ability to adjust to changes in a fast-paced environment
- Demonstrated leadership and ability to lead cross-functional partners independently
Preferred
- Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
- Good presentation and communication skills, with the ability to explain complex analytical concepts / reports to people from other fields
- Works on complex projects of large scope
- Completes work independently receives general guidance on new projects
- Work reviewed for purpose of meeting objectives
- Proactive and detail-oriented with great organizational skills and meticulous follow-up
- Experience in Technology or management consulting or in a business consultant role; Consumer electronics, retail, or CPG industry experience is a plus
Skills and Qualifications
- Experienced professional with full understanding on specialized areas; resolves a wide range of issues in creative ways
- Works on problems of diverse scope where analyzing data requires evaluating identifiable factors. Demonstrates good judgement in selecting methods and techniques for obtaining solutions
- Normally receives little instruction on day-to-day work and receives general instructions on new assignments
- Typically requires minimum 5 years' of related experience and a Bachelor's degree, or 3 years and a Master's degree; or a PhD without experience
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