Customer Technology Platform Manager
3 weeks ago
Source of new technology exploration for contact center both front operation / back office including Shop, Partner for digital improvement in term of customer service. (Work collaborate with Technology vendors).
Responsible for "Customer Technology Roadmap Planning" of customer service area.
Responsible for Business owner role of digital platform implementation by collaborate with IT department.
Lead of Voice / Non-Voice Service and AI capability for Digital SCRUM Team.
Lead of Social Media / Contact Center Back office digital improvement for Back office SCRUM Team.
Continuous Process improvement with digital service for contact center day to day operation both voice and non-voice channels.
Extract and Analysis data to identify service improvement area / customer insight / business performance.
Utilize "Customer Technology" across organization to create process or tool for business process transformation and optimization also the new business opportunity.
Design, Plan, Delivery and manage new business project for Corporate Customer.
Recruiter Apirak Sribavorntada (อภิรักษ์ ศรีบวรธาดา)
**Job skills required**: Social media, Scrum
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