Contact Centers Operations Coordinator- English

Company Description **Why work for Accor?** - We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities. - Every chapter of your story is yours to write and together...

Responsible of case management and managing Contact Center Operations team to provide services to customers via Telephone. - Oversee Contact Center Operations team performance with a high standard of work that aligns with the objectives or criteria effectively for example Training, Coaching, Monitoring, Quality tracking etc. and assist team with escalated...

Company Description **Why work for Accor?** - We are far more than a worldwide leader. We welcome you as you are and support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us you can continue to explore limitless possibilities. - Every chapter of your story is yours to write and together...

**Company Description** We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes. 2. Monitor and evaluate the performance to develop performance improvement and...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

**JOB PURPOSE**: This role is responsible for leading, developing, inspiring and coaching Contact Center Operations, Quality Assurance & Capability and Development team in a fast-paced, dynamic the whole team environment to provide exceptional experience to ABOs and Members. Leading team in accomplishing beyond their key measures of success, including all...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

Job Posting Location Bangkok Job Summary Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance 3. Ensure daily processes/ contact center operation to meet KPIs and SLAs 4. Devise ways to optimize procedures and keep staff motivated 5....

แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Supervisor (Contact Center) - English Skill รับสมัครด่วน สถานที่ปฏิบัติงาน :...

**Responsibilities** - Build, train, and direct our growing Business Development Center department. - Plan and develop Customer Experience through Business Development Center/Contact Center - Be Business Development Center’s Systems Champion (Salesforce, CXP, Autoline, Protocol, other required systems). - Developing and standardize leads nurturing process...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent...

To ensure expansion and growth for Airbus core services through Flight Operations support activities and to support Airbus core services’ goals, objectives and strategies. **Responsibilities**: Manage Flight Operations support activities to support Flight Ops Support Center including: - Support to Airbus operators on Tech Request and other activities -...

Minimum 1 year in Contact Center (English skill). Banking product knowledge is required. Flexible for working locations. Create exceptional customer experiences for everyday. Delight the customer by building emotional connect and trust. Help identify areas of improvement. Aim to achieve no complaint / negative feedback from customers. Experience of 1 year or...

**Responsibilites** - Understand and implement internet sales and follow up process. - Facilitate the Appointment Log Process to ensure appointments are created, recorded daily, tracked, and use this knowledge to confirm future appointments one day in advance with the customer. - Try and secure an appointment to get the customer into the dealership. -...

Create exceptional customer experiences for everyday. Delight the customer by building emotional connect and trust. Help identify areas of improvement. Aim to achieve no complaint / negative feedback from customers. Experience of 0-1 year in contact center/call center for English skill. Overall work experience of 1-4 years in contact center industry...

4~10years of IT infrastructure experience - Basic understanding of data center facilities - Solid Understanding of Linux/Unix Administration - Server Hardware Troubleshooting and hands-on experience - Experience in Network Protocols: Ethernet, L2/L3 technologies - Network Hardware: Copper, Optical Fiber Cabling, Switches and Routers etc. - Experience with...

**Required Knowledge, Skills, Abilities and/or Related Experience**: - Experience in customer service field, especially from Contact Center function. - Customer Service Mindset / Act promptly to solve to customers’ issues with high sense of responsibility - Excellent interpersonal and communication skills and listening skills both Thai and English. - Able...

Project Leader (Contact Center) รับสมัครด่วน สถานที่ปฏิบัติงาน :...

Ensures highest standard of service delivery to our customers. Monitor and respond to incoming calls. Maintains confidentiality of the Bank s customers and data. Identifies and resolves customer issues and enquires received via calls completely, accurately within the committed turnaround time and in accordance with Contact Centre standards to ensure contact...