Amway Contact Center Senior Manager

**Required Knowledge, Skills, Abilities and/or Related Experience**: - Experience in customer service field, especially from Contact Center function. - Customer Service Mindset / Act promptly to solve to customers’ issues with high sense of responsibility - Excellent interpersonal and communication skills and listening skills both Thai and English. - Able...

Coordinate and communicate with Amway Thailand Shops/Call Center/Warehouse to address language barrier. - Collaborate with Thailand Supply Chain Planning teams, based in Busan, South Korea, to ensure consistent supply to the shops. - Participate in market S&OP process and understand overall launch and promotion plan in Thailand Market. - Inventory management...

Duties & Responsibilities - Supervision and monitoring call center team to handle customer inquiries, request and complaints with the service standard. Qualification - Bachelor degree or higher in Business Administration, Advertising, Public Relations, Communication, Education or related fields. - 3-5 years experience in supervisory level in call center...

**KEY RESPONSIBILITIES** Manage the following accounts: LGS account: 300 Platinum & up leaders (Basic account) HATV ABO; Silver to Platinum: 800 accounts per year - **_Serves as the primary point of contact for assigned ABOs, providing the ABO with guidance and support through guidance by upline and/or peers:_** - Providing data-driven consultative support...

**SUBFAMILY RESPONSIBILITIES** Serves as the primary point of contact for assigned ABOs, providing the ABO with guidance and support by: - Providing data-driven consultative support and service to high value ABO accounts in order to achieve business objectives identified by local/sub-regional/regional sales leadership - Tailors consultative support and...

Providing the knowledge and skills of the business professional which include products and personal development to the ABO through the training road map, training courses as well as the special workshops and Amway experience touch points. - Planning and create the special projects and activities with the reasonable budgeting to create the exciting among ABOs...

Providing data-driven consultative support and service to high value ABO accounts in order to achieve business objectives identified by local/sub-regional/regional sales leadership - Tailors consultative support and service based on the type/level of ABO account (e.g., basic, major, key or strategic) - Provides core content and information about Amway’s...

Responsible for partnering with Amway's highest valued accounts to grow sales and qualifications through co-developed (Amway and account) growth objectives and expectations. - Proactively lead the account planning process that develops mutual performance objectives, financial targets and critical milestones.

Ensure regulatory compliance and registration of cosmetics and personal care products of Amway products in Thailand. - Enabling favorable business environment with target scientific community and FDA to protect existing businesses and enable new market access. - Provide technical services to affiliate. **PRINCIPAL ACCOUNTABILITIES** Rank Expected End...

Responsible in receiving and reviewing complaint cases from Amway Business Owners, examining the evidence and fact finding to make decisions on cases in fair manner, timely and correctly in accordance with the QAS and DCS Rule in order to protect the long term security of the Amway Business Opportunity and enhance its reputation. 1. Ensure a fair and...

**Key resopnsibilities** - Responsible for the day-to-day manager of team member of contact center including work and attendance monitoring in accordance with organization policy and applicable legal requirements. - Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals. - Ensure that Contact Center...

**Responsibilities** - Build, train, and direct our growing Business Development Center department. - Plan and develop Customer Experience through Business Development Center/Contact Center - Be Business Development Center’s Systems Champion (Salesforce, CXP, Autoline, Protocol, other required systems). - Developing and standardize leads nurturing process...

**RESPONSIBILITIES** - Provides post-sales/implementation technical product support to include installation, troubleshooting, problem resolution and maintenance by: - Providing technical support to service/repair centers, Quality Assurance, Product Development, Manufacturing, Marketing and other areas as required to support objectives - Determining cost...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes. 2. Monitor and evaluate the performance to develop performance improvement and...

Job responsibilities: - Responsible for stock taking both monthly and annually of all Amway Shops and DC - Responsible for stock adjustment & stock destruction - Responsible for item master creation - Responsible for product transfer in nationwide. - Support ad-hoc projects as assigned Basic knowledgeable requires: - Bachelor's degree or higher in...

Job responsibilities: - Responsible for stock taking both monthly and annually of all Amway Shops and DC - Responsible for stock adjustment & stock destruction - Responsible for item master creation - Responsible for product transfer in nationwide. - Support ad-hoc projects as assigned Basic knowledgeable requires: - Bachelor's degree or higher in...

Solving the problem for ABOs/Members or co-operate with related divisions to find the best solution and feedback - Oversee Contact Center Operations team performance with a high standard of work that aligns with the objectives or criteria effectively for example Training, Coaching, Monitoring, Quality tracking etc. and assist team with escalated customer...

This role is primarily responsible for all aspects of product training and learning methods. Also be a consultant in area of health, wellness device, dietary supplement, and general science knowledge for stakeholders. - To assist in annual training operation planning, budget forecasting for responsible training workshop. - To develop new contents (health &...

**Job Description**: - Ensure product registration and compliance meet launch schedule. - Provide Technical Services to affiliates. - Build trust and Amway credibility and maintain good relationships with related entities - academic, government and private sectors. - Enabling favorable business environment with target scientific community and FDA to protect...

**Company Description** We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible...