Amway Contact Center Senior Manager

Responsible of case management and managing Contact Center Operations team to provide services to customers via Telephone. - Oversee Contact Center Operations team performance with a high standard of work that aligns with the objectives or criteria effectively for example Training, Coaching, Monitoring, Quality tracking etc. and assist team with escalated...

Duties & Responsibilities - Supervision and monitoring call center team to handle customer inquiries, request and complaints with the service standard. Qualification - Bachelor degree or higher in Business Administration, Advertising, Public Relations, Communication, Education or related fields. - 3-5 years experience in supervisory level in call center...

**KEY RESPONSIBILITIES** Manage the following accounts: LGS account: 300 Platinum & up leaders (Basic account) HATV ABO; Silver to Platinum: 800 accounts per year - **_Serves as the primary point of contact for assigned ABOs, providing the ABO with guidance and support through guidance by upline and/or peers:_** - Providing data-driven consultative support...

**SUBFAMILY RESPONSIBILITIES** Serves as the primary point of contact for assigned ABOs, providing the ABO with guidance and support by: - Providing data-driven consultative support and service to high value ABO accounts in order to achieve business objectives identified by local/sub-regional/regional sales leadership - Tailors consultative support and...

To make planning and ensure that the data entry of product in Inventory systems is accurate and complete - To complete all item master set up into all inventory systems within timely basis. - To complete all pending product transfer in nationwide. - To complete all inventory mismatch in nationwide. To enhance the efficiency of Inventory Control System - To...

Providing data-driven consultative support and service to high value ABO accounts in order to achieve business objectives identified by local/sub-regional/regional sales leadership - Tailors consultative support and service based on the type/level of ABO account (e.g., basic, major, key or strategic) - Provides core content and information about Amway’s...

Responsible for partnering with Amway's highest valued accounts to grow sales and qualifications through co-developed (Amway and account) growth objectives and expectations. - Proactively lead the account planning process that develops mutual performance objectives, financial targets and critical milestones.

Plan and develop the standard work processes by identify industry best practices and implement those best practices for best in class customer experience. - Improve working processes continuously by taking inputs from ABO & Customer / Team suggestions to analyze and improve the details of the workflow so that the workflow has better performance or...

Responsible in receiving and reviewing complaint cases from Amway Business Owners, examining the evidence and fact finding to make decisions on cases in fair manner, timely and correctly in accordance with the QAS and DCS Rule in order to protect the long term security of the Amway Business Opportunity and enhance its reputation. 1. Ensure a fair and...

**Key resopnsibilities** - Responsible for the day-to-day manager of team member of contact center including work and attendance monitoring in accordance with organization policy and applicable legal requirements. - Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals. - Ensure that Contact Center...

**Job responsibility** - Coordinate and support between Busan planner and Amway shop also warehouse for the stock requesting, stock adjustment, call back stock and language gap. Also addressing shops/operations/marketing concern and collaborate well with Busan planners find preventive actions before issues arise. - Stock allocation (BSM, Amway Café and...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes. 2. Monitor and evaluate the performance to develop performance improvement and...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

**รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:ไม่ระบุ**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตวัฒนา)**: **เงินเดือน(บาท) **:60,000 -...

Job responsibilities: - Responsible for stock taking both monthly and annually of all Amway Shops and DC - Responsible for stock adjustment & stock destruction - Responsible for item master creation - Responsible for product transfer in nationwide. - Support ad-hoc projects as assigned Basic knowledgeable requires: - Bachelor's degree or higher in...

**ROLE PURPOSE** - Plan and manage all the construction and decoration projects of new, relocation and renovation shop projects within budget and in a timely and cost-effective manner to support business strategies. - Support as project member in all construction project progress to project completion and maintenance in all shops. **KEY RESPONSIBILITIES** -...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...

**รายละเอียดงาน**: - ติดต่อ ตอบกลับ เพื่อให้บริการข้อมูลในรูปแบบบริการเชิงรุก (Outbound call) และการให้บริการเชิงรับ (Inbound call) ผ่านทาง Contact Center...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Exploring and developing new business opportunities to add value for Contact Center, AIS Partner, AIS Shops and relevant business units including analyzing business data for...