Flight Operations Support Center Officer

5 months ago


กรงเทพมหานคร, Thailand Airbus Flight Operations Services Limited Full time

To ensure expansion and growth for Airbus core services through Flight Operations support activities and to support Airbus core services’ goals, objectives and strategies.

**Responsibilities**:
Manage Flight Operations support activities to support Flight Ops Support Center including:

- Support to Airbus operators on Tech Request and other activities
- Support to internal customers (e.g ST and other departments) and NAVBLUE

**Overview**:

- In this role and in collaboration with the First Line Managers, Flight Ops Support Center (FOSC TLS) manager, the FOSC Officer coordinates the Flight Ops TechRequest activities that include:

- Dispatch of all Flight Ops Tech Requests, including:

- **Coordination with Airbus internal interfaces (SII, IV, IY, SC, SB, ST, Navblue...) for queries assignment**:

- **Coordination with internal Flight Ops people (FOSC TLS and FOSDs).**:

- Answers to Tech Requests.
- Acts as a mentor for the Flight Ops engineers working on the customer support activities
- Acts as a referent for the Customer Support activities to ask for technical assistance from Flight Ops Policy or Portfolio entities, if deemed necessary
- Ensures continuity of support activities between each PI sprints
- Contributes in growing the customer support activities such as ADOM
- Contributes towards increased collaboration of the IASATL teams with the STL teams worldwide in the scope of customer support activities
- Performs internal Tech Requests proofreading to monitor Tech Requests’ quality
- Review and investigate Customers feedbacks on Tech Requests
- Acts as entry point for the FOSC TLS, FOSDs, Navblue, and the internal customers
- Contributes to IASATL stand-by activities or demand when required
- Define, enforce, monitor, improve and develop the standard procedures, processes and KPIs for Tech Requests, and collaborate with the relevant management and quality teams
- With the idea of continuously improving our customers satisfaction, a post processing data analysis is a key to better know our customers needs. This includes:
** Contributes in “voice of the customers” analysis through post-processing data**:
**available in customer feedback tools (TechRequest, Qualtrics, CSIP, CSS**:
**Survey...)**:
** Act as customer satisfaction focal point**:
** Contributes in tools definition/evolution to enhance the data analysis.**:

- Clearly communicate and enforce the company’s policies, strategies, including rules and regulations with teams
- Put the company’s goals and priorities into practice for team members with KPIs
- Evaluate team members performance/competency and report to the relevant management team members
- Follow up, measure, improve and develop performance/competency continuously with team members
- Ensure providing adequate access right, tools and facilities for team members
- Ensure providing adequate training on productions and processes

**Professional skills**:
On top of Flight Operations Engineer skills, the FOSC Officer should demonstrate several of the following:

- **Deep experience in the Flight Operations domain and masters Airlines organization,**:

- **Leadership,**:

- **Strong influence and negotiation skills, being able to convince or negotiate with customers in complex situations,**:

- **Very good pedagogical and coaching skills and is very motivated in developing people,**:

- **Background on SOPs and Airbus policy or MMEL (ADOM) or Safety processes is a plus for regular queries and activities on aircraft operations.**

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

**Company**:
Airbus Flight Operations Services Limited

**Employment Type**:
Permanent**Experience Level**:
Professional

**Job Family**:
Customer Flight/Mission & Ops Support

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.



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