![AIS](https://media.trabajo.org/img/noimg.jpg)
Contact Center Supervisor
3 weeks ago
Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.
Job Posting Location
Bangkok
Job Summary
1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes.
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support is provided to meet customer requirements.
5. Ensure all Call Center staffs are working effectively and following the company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
**Job Description**:
1. Manage Contact Center to meet Call Center KPIs, Customer Requirements and company processes.
2. Monitor and evaluate the performance to develop performance improvement and action plans. Consult agents to solve cases within SLAs
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Ensure operation support is provided to meet customer requirements.
5. Ensure all Call Center staffs are working effectively and following the company service process
6. Ensure proper notification/ escalation of service activities are followed SLA
7. Handle the other jobs as assigned
Recruiter
Thanawat Wongkongpat (ธนะวรรธน์ วงศ์คงพัฒน์)
-
Contact Center Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Inchcape Full time**Key resopnsibilities** - Responsible for the day-to-day manager of team member of contact center including work and attendance monitoring in accordance with organization policy and applicable legal requirements. - Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals. - Ensure that Contact Center...
-
Contact Center Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Inchcape Full time**Responsibilities** - Build, train, and direct our growing Business Development Center department. - Plan and develop Customer Experience through Business Development Center/Contact Center - Be Business Development Center’s Systems Champion (Salesforce, CXP, Autoline, Protocol, other required systems). - Developing and standardize leads nurturing process...
-
Contact Center
1 week ago
กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full timeJob Posting Location Bangkok Job Summary Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance 3. Ensure daily processes/ contact center operation to meet KPIs and SLAs 4. Devise ways to optimize procedures and keep staff motivated 5....
-
Contact Center
3 weeks ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary 1. Assist in the formulation of client's KPIs for individuals and teams 2. Monitor and coaching call center agent and provide guidance and feedback for improve agent...
-
Contact Center Supervisor
1 week ago
กรุงเทพมหานคร, Thailand บริษัท แอมเวย์ (ประเทศไทย) จำกัด Full timeการเงิน/การธนาคาร/หลักทรัพย์, การโรงแรม/รีสอร์ท, สินค้าอุปโภค/บริโภค, เครื่องดื่ม/อาหาร/ภัตตาคาร, บันเทิง/สื่อ, อสังหาริมทรัพย์,...
-
Amway Contact Center Supervisor
4 weeks ago
กรุงเทพมหานคร, Thailand Amway Inc. Full time**Required Knowledge, Skills, Abilities and/or Related Experience**: - Experience in customer service field, especially from Contact Center function. - Customer Service Mindset / Act promptly to solve to customers’ issues with high sense of responsibility - Excellent interpersonal and communication skills and listening skills both Thai and English. - Able...
-
Call Center Supervisor
3 weeks ago
บางกะปิ, กรุงเทพมหานคร, Thailand บริษัท แอดวานซ์ อินโฟร์ เซอร์วิส จำกัด (มหาชน) Full time**หน่วยงาน / องค์กร** บริษัท แอดวานซ์ อินโฟร์ เซอร์วิส จำกัด (มหาชน) จำนวนที่รับสมัคร (อัตรา) 3 ระดับเงินเดือน (บาท)...
-
Business Development Executive
1 week ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Project Manager
2 weeks ago
กรุงเทพมหานคร, Thailand บริษัท กลุ่มแอดวานซ์ รีเสิร์ช จำกัด Full time**รายละเอียดงาน**: บริหารจัดการควบคุมดูแลและประสานงาน Contact Center วางแผนทดสอบเตรียมความพร้อม ระบบก่อนเริ่มโครงการ ดูแลการทำงานของทีม...
-
Project Manager
2 weeks ago
กรุงเทพมหานคร, Thailand บริษัท กลุ่มแอดวานซ์ รีเสิร์ช จำกัด Full time**จังหวัด** กรุงเทพมหานคร (เขตยานนาวา) **อัตราค่าจ้าง** 30,000-40,000 **รูปแบบงาน** งานประจำ (Full Time) **อัตรา** 1 สมัครงาน - เก็บงาน - พิมพ์ -...
-
Contact Center
2 weeks ago
กรุงเทพมหานคร, Thailand บริษัท เมเจอร์ ดีเวลลอปเม้นท์ จำกัด (มหาชน) Full timeวันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 1 - 7 ปี- กรุงเทพมหานคร- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ - Providing...
-
Personal Assistant
1 week ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Customer Service
4 days ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Internship Program
1 week ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Software Tester
1 week ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Project Leader
2 weeks ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท เอฟซีซี เซอร์วิสเซส จำกัด Full timeProject Leader (Contact Center) รับสมัครด่วน สถานที่ปฏิบัติงาน :...
-
Programmer
2 weeks ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Contact Center Team Leader
2 weeks ago
พญาไท, กรุงเทพมหานคร, Thailand มูลนิธิเพื่อสันติภาพเขียว (กรีนพีซ เอส อี เอ) Full timeองค์กรการกุศล วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 5 - 10 ปี- กทม. (พญาไท)- ปริญญาตรีหรือสูงกว่า- สามารถเจรจาต่อรองได้-...
-
Amway Contact Center Senior Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Amway Inc. Full time**JOB PURPOSE**: This role is responsible for leading, developing, inspiring and coaching Contact Center Operations, Quality Assurance & Capability and Development team in a fast-paced, dynamic the whole team environment to provide exceptional experience to ABOs and Members. Leading team in accomplishing beyond their key measures of success, including all...
-
กรุงเทพมหานคร, Thailand AccorCorpo Full time**Company Description** We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible...