Contact Center
6 months ago
Job Posting Location Bangkok
Job Summary Assist in the formulation of client's KPIs for individuals and teams
2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Devise ways to optimize procedures and keep staff motivated
5. Measure performance with key metrics such as call abandonment, calls waiting etc.
6. Keep management informed on issues and problems
7. Handle the other jobs as assigned
Job Description 1. Assist in the formulation of client's KPIs for individuals and teams
2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Devise ways to optimize procedures and keep staff motivated
5. Measure performance with key metrics such as call abandonment, calls waiting etc.
6. Keep management informed on issues and problems
7. Handle the other jobs as assigned Recruiter Thanawat Wongkongpat (ธนะวรรธน์ วงศ์คงพัฒน์)
-
Contact Center Supervisor
4 months ago
กรุงเทพมหานคร, Thailand Amway Inc. Full timeResponsible of case management and managing Contact Center Operations team to provide services to customers via Telephone. - Oversee Contact Center Operations team performance with a high standard of work that aligns with the objectives or criteria effectively for example Training, Coaching, Monitoring, Quality tracking etc. and assist team with escalated...
-
Contact Center Supervisor
4 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...
-
Contact Center Manager
6 months ago
กรุงเทพมหานคร, Thailand Inchcape Full time**Responsibilities** - Build, train, and direct our growing Business Development Center department. - Plan and develop Customer Experience through Business Development Center/Contact Center - Be Business Development Center’s Systems Champion (Salesforce, CXP, Autoline, Protocol, other required systems). - Developing and standardize leads nurturing process...
-
Business Development Executive
6 months ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Contact Center
3 months ago
กรุงเทพมหานคร, Thailand AIS Full timeBecome a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary - A Call Center Supervisor is a professional charged with training and motivating their team of Call Center Representatives as they answer questions, handle complaints, and provide...
-
Project Leader
6 months ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท เอฟซีซี เซอร์วิสเซส จำกัด Full timeProject Leader (Contact Center) รับสมัครด่วน สถานที่ปฏิบัติงาน :...
-
Customer Service
6 months ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Personal Assistant
6 months ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Internship Program
6 months ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Amway Contact Center Senior Manager
6 months ago
กรุงเทพมหานคร, Thailand Amway Inc. Full time**JOB PURPOSE**: This role is responsible for leading, developing, inspiring and coaching Contact Center Operations, Quality Assurance & Capability and Development team in a fast-paced, dynamic the whole team environment to provide exceptional experience to ABOs and Members. Leading team in accomplishing beyond their key measures of success, including all...
-
Software Tester
6 months ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Programmer
6 months ago
ห้วยขวาง, กรุงเทพมหานคร, Thailand First Contact Center Full time**fcc is a tech-based firm specializing in customizing OMNI-CHANNEL, customer CONTACT service, and CRM/CEM tech solutions to key customers of our corporate clients considered major players in their categories. With the solid road to IPO, fcc seeks the potential to join an exciting ride to extensively expand its businesses and manage relationships with our...
-
Contact Centers Chinese Market Operations Manager
6 months ago
กรุงเทพมหานคร, Thailand AccorCorpo Full time**Company Description** We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible...
-
กรุงเทพมหานคร, Thailand AccorCorpo Full time**Company Description** We are a worldwide Augmented Hospitality leader. We are 260,000+ experts committed to reinventing hospitality with unique and unrivalled experiences within our addresses. We are Accor. Our promise is caring and impeccable service. We nurture real passion for service and achievement beyond limits. Our mission is to make the impossible...
-
Amway Contact Center Supervisor
7 months ago
กรุงเทพมหานคร, Thailand Amway Inc. Full time**Required Knowledge, Skills, Abilities and/or Related Experience**: - Experience in customer service field, especially from Contact Center function. - Customer Service Mindset / Act promptly to solve to customers’ issues with high sense of responsibility - Excellent interpersonal and communication skills and listening skills both Thai and English. - Able...
-
Customer Contact Center Inbou
4 months ago
กรุงเทพมหานคร, Thailand ทัชชิ่ง เมเนจเม้นท์ เซอร์วิส Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(ทุกเขต)**เงินเดือน(บาท) **:16,000 - 17,000**วันหยุด...
-
Contact Center Agent
3 months ago
กรุงเทพมหานคร, Thailand Inchcape Full time**Responsibilites** - Understand and implement internet sales and follow up process. - Facilitate the Appointment Log Process to ensure appointments are created, recorded daily, tracked, and use this knowledge to confirm future appointments one day in advance with the customer. - Try and secure an appointment to get the customer into the dealership. -...
-
Customer Contact Center Inbound
4 months ago
กรุงเทพมหานคร, Thailand ทัชชิ่ง เมเนจเม้นท์ เซอร์วิส Full timeรายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:ไม่ระบุ**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(ทุกเขต)**เงินเดือน(บาท) **:18,000 - 26,500**วันหยุด...
-
Contact Center Officer
6 months ago
กรุงเทพมหานคร, Thailand Advanced Info Service PCL. (AIS) Full timeJob Posting Location. BangkokJob Summary. ปฏิบัติงานเป็นกะหมุนเวียนเพื่อให้บริการด้านข้อมูล นำเสนอสินค้า/บริการด้วยภาษาไทยและภาษาอังกฤษ...
-
Supervisor (Contact Center) - English Skill
3 months ago
จตุจักร, กรุงเทพมหานคร, Thailand บริษัท เดอะ เอช อาร์ คอนซัลท์ จำกัด Full timeแชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Supervisor (Contact Center) - English Skill รับสมัครด่วน สถานที่ปฏิบัติงาน :...