Contact Center

6 months ago


กรงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

Job Posting Location Bangkok
Job Summary Assist in the formulation of client's KPIs for individuals and teams
2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Devise ways to optimize procedures and keep staff motivated
5. Measure performance with key metrics such as call abandonment, calls waiting etc.
6. Keep management informed on issues and problems
7. Handle the other jobs as assigned
Job Description 1. Assist in the formulation of client's KPIs for individuals and teams
2. Monitor and coaching call center agent and provide guidance and feedback for improve agent performance
3. Ensure daily processes/ contact center operation to meet KPIs and SLAs
4. Devise ways to optimize procedures and keep staff motivated
5. Measure performance with key metrics such as call abandonment, calls waiting etc.
6. Keep management informed on issues and problems
7. Handle the other jobs as assigned Recruiter Thanawat Wongkongpat (ธนะวรรธน์ วงศ์คงพัฒน์)



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