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Technical Service Partner Development Executive

4 weeks ago

กรงเทพมหานคร, Thailand Nestlé Full time

**Job Details**

POSITION SNAPSHOT

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nestlé Professional
Full-time
Bachelor’s degree in Engineering or other related Technical related fields
Minimum 3 year of experience in Technical Services and Training
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...
- Drive quality in products and services, and compliancy in service ageement/contract
- Manage omnichannel quality of service
- Ensure certification and verification audits are passed and assure that actions are followed up
- Ensure safety, health, and environmental compliance to local legislation
- Manage and monitor the budget/revenue within the service teams
- Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par
- Drive root cause analysis of top customer complaints
- Drive quality improvement sessions with the service team Leaders to ensure a harmonized and fair way of evaluating
- Facilitate customer-facing knowledge management (direct customer/in direct customers)
- Management Team Responsibilities
- Drive the organisation's business results by making tactical and operational decisions by building the service team in a sustainable way
- Define and drive the right iniatives to achieve service team results
- Support the Nestlé Professional team in making optimal solution and decisions in the operation process for both CAPEX and OPEX
- Drive improvements and efficiencies in the organisation by collaborating with other departments
- People & Performance Management
- Attract and retain talent, develop the personal effectiveness of trainner of technicians and Nestlé Professional team by regular coaching and implementation of learning activities
- Build a strong team where team members collaborate effectively and understand their shared goals and purpose
- Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
- Lead by example in terms of NLF behaviors and safety leadership
- Build the Nestle culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a professionalism

ARE YOU A FIT?
- Bachelor’s Degree in Engineering or other technical related fields.
- Minimum 3 years of experience in engineering technical services, hospitality, high-end retail
- Proven exposure to coaching and/or training methods
- Experience managing a team would be a plus
- Project Management in a matrix organization
- Good negotiation & problem-solving skills.

**Job Details**

POSITION SNAPSHOT

Location: Bangkok, Pathumwan
Company: Nestlé
Business Unit/Division: Nestlé Professional
Full-time
Bachelor’s degree in Engineering or other related Technical related fields
Minimum 3 year of experience in Technical Services and Training
Strong Thai & English communication skill is a must

A DAY IN THE LIFE...
- Drive quality in products and services, and compliancy in service ageement/contract
- Manage omnichannel quality of service
- Ensure certification and verification audits are passed and assure that actions are followed up
- Ensure safety, health, and environmental compliance to local legislation
- Manage and monitor the budget/revenue within the service teams
- Safeguard a consistent consumer experience across channels and keep knowledge of customer facing channels up to par
- Drive root cause analysis of top customer complaints
- Drive quality improvement sessions with the service team Leaders to ensure a harmonized and fair way of evaluating
- Facilitate customer-facing knowledge management (direct customer/in direct customers)
- Management Team Responsibilities
- Drive the organisation's business results by making tactical and operational decisions by building the service team in a sustainable way
- Define and drive the right iniatives to achieve service team results
- Support the Nestlé Professional team in making optimal solution and decisions in the operation process for both CAPEX and OPEX
- Drive improvements and efficiencies in the organisation by collaborating with other departments
- People & Performance Management
- Attract and retain talent, develop the personal effectiveness of trainner of technicians and Nestlé Professional team by regular coaching and implementation of learning activities
- Build a strong team where team members collaborate effectively and understand their shared goals and purpose
- Set individual performance goals that provide a clear line of sight to organizational priorities and monitor progress towards achievement of goals by use of the PDP methodology
- Lead by example in terms of NLF behaviors and safety leadership
- Build the Nestle culture by promoting and supporting a happy, healthy and safe working environment that encourages teamwork, ambition and a professionalism

ARE YOU A FIT?
- Bachelor’