
Customer Service Sea Cargo Import
4 weeks ago
**PRINCIPAL DUTIES AND RESPONSIBILITIES**:
- Create job files and issue reconciliation sheet after shipment completion.
- Co-ordinate with sales/customer/ and overseas agent & Key account for obtaining shipment instruction and follow the SOP requirements.
- Co-ordinate with customer/carrier/supplier and related department for import process.
- Follow up order with CPL overseas, Agent and keep customer informed of the cargo movement.
- Handle all relevant import documents.(Arrival Notice, D/O, Freight invoice, POD etc)
- Take personal responsibilities for solving problem, To follows up request and / or problems that customer’s experience.
- Check quality and accuracy of works to meet company standard and objectives.
- Recheck debit/credit from overseas & complete Billing to customer, overseas agent & all vendors.
- Provide additional services beyond the call of duties.
- As assigned by Team Leader / Manager.
- To comply 100**% **with company directives**.**
**MINIMUM QUALIFICATIONS**:
- Bachelor degree with at least 3-5 years’ experience on Freight Forwarder
- Desired: Knowledge in Sea cargo
- Strong background in Freight forwarding, Shipping or Logistics field
**SPECIAL KNOWLEDGE**:
- Freight forwarding industry
- Basic computer knowledge / skills in MS Office (Word, Excel, PowerPoint)
- AS400 & FM3000 know-how in related functions.
- S.P.O.T. know-how and ability to demonstrate internally / externally
- Fluent in English language
**PERSONAL QUALIFICATIONS**:
- Self-confident with positive attitude
- Strong negotiation skills
- Able to work under pressure
- Organizational skills
- Conflict resolution skills
- High Responsibility, flexibility and Discreetness
- Excellence on communication skill
- Proven Management experience in any field
Company Introduction:
cargo-partner is a privately owned full-range info-logistics provider offering a comprehensive portfolio of air, sea, land transport and warehousing services, with special expertise in information technology and supply chain optimization. The company operates over 160 offices in over 40 countries around the world to create fast and efficient solutions for a wide range of industries. With the SPOT platform, cargo-partner ensures easy cooperation and full transparency throughout the supply chain.
As a family-owned business, we are very employee-oriented and want to work with you to develop your career and personal goals. Take a look at our Mission & Vision.
Find out more about cargo-partner from our Youtube channel
Learn about Life at cargo-partner here
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