Technical Sales Executive

6 months ago

กรงเทพมหานคร, Thailand Hotelbeds Full time

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
About Us

HBX Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience. Our cloud-based technology platforms offer fast and reliable access to a unique portfolio of travel products & services, while rich data and intelligence seamlessly connect supply and demand worldwide.

We have over more than 3,000 experts worldwide, including specialists on the ground who provide insights and support to boost trading even further, especially in the most hard-to-reach segments. This unique blend of technology, data and passionate people serves as a catalyst for all businesses aiming to unlock their full potential in the travel arena.

HBX Group comprises four best-in-class B2B brands that meet the needs of its growing and diverse client base across 190+ global markets:

- Hotelbeds, who cater for the specific needs of hoteliers, tour operators, airlines and online travel agents
- Bedsonline, exclusively serving the retail travel segment
- Roiback, the HotelTech partner for independent hotels and chains seeking growth through direct channel solutions
- TravelStack, providing all products, services and solutions to businesses looking to enter into the lucrative travel arena.

Job Summary

We are seeking a driven Technical Sales Executive (TSE) to join our APAC team This role is perfect for a technical expert with strong relationship-building skills. You will play a key role in delivering XML support throughout the integration process, fostering client growth, and exceeding sales targets.

This position will require building strong relationships with external business partners and oversee the optimization of the API/XML clients. The TSE will support our frontline teams with technical background, coordinating and reporting results of the rest of the areas.

The TSE will possess experience as a Technical support executive, with excellent technical analysis abilities.

Job Responsibilities
- Leverage your technical expertise to identify and address customer needs, proposing solutions that drive sales and profitability.
- Manage the XML case queue efficiently, ensuring SLA compliance and high-quality support.
- Follow up and prioritize new acquisition requests by providing accurate technical support during the implementation.
- Champion client onboarding by connecting new accounts to our API efficiently and effectively.
- Cultivate strong, long-lasting relationships both with internal departments and externally with partners across all levels, from MDs to counter staff.
- Provide insightful recommendations based on a deep understanding of your client's business model.
- Oversee client certification, ensuring all steps are completed accurately and on time.
- Collaborate effectively with internal departments like Sales, CGO, Product, and IT.
- Participate in training programs to continuously improve your skills and support quality.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Ensure the correct account set up, from the distribution point of view, as from the technical features developed, and credential distribution type.

**Required Skills**:

- Proven experience as a Technical Support Executive with a solid track record in B2B environments.
- In-depth technical knowledge of XML/JSON integrations and monitoring systems.
- Excellent communication and interpersonal skills, with a talent for building rapport.
- Strong analytical abilities and a problem-solving mindset.
- Ability to prioritize tasks, manage time effectively, and meet deadlines.
- Excellent English level is a must.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting

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