Contact Center Agent

7 months ago


กรงเทพมหานคร, Thailand Inchcape Full time

**Responsibilities**:

- Understand and implement internet sales and follow up process.
- Facilitate the Appointment Log Process to ensure appointments are created, recorded daily, tracked, and use this knowledge to confirm future appointments one day in advance with the customer.
- Try and secure an appointment to get the customer into the dealership.
- Maximize the registration of prospect names, phone numbers, and appointments.
- Ask customer qualifying questions to uncover needs and directs calls appropriately.
- Ensures that Service Advisor receive messages promptly.
- Provide reporting to dealership management.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Schedule in-dealership appointments and track activity using our CRM.
- Prepares and processes monthly report(s).
- Answers incoming phone calls in a prompt, polite, professional manner.
- Reports to work on time every day as scheduled.

**Qualifications**:

- Minimum 3 years experiences in Call Center officer role are preferred.
- Good listening skills and a strong customer focus
- Strong written and verbal communication skills
- Good computer skills and Microsoft Office
- Fluent in Thai
- Good in English



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