Contact Center Agent

4 weeks ago

กรงเทพมหานคร, Thailand Inchcape Full time

**Responsibilities**
- Understand and implement internet sales and follow up process.
- Facilitate the Appointment Log Process to ensure appointments are created, recorded daily, tracked, and use this knowledge to confirm future appointments one day in advance with the customer.
- Try and secure an appointment to get the customer into the dealership.
- Maximize the registration of prospect names, phone numbers, and appointments.
- Ask customer qualifying questions to uncover needs and directs calls appropriately.
- Ensures that Service Advisor receive messages promptly.
- Provide reporting to dealership management.
- Establishes and maintains good working relationships with customers to encourage repeat and referral business.
- Prepares and processes monthly report(s).
- Answers incoming phone calls in a prompt, polite, professional manner.
- Reports to work on time every day as scheduled.

Qualification
- _Minimum 3 years experiences in Call Center officer role are preferred._
- _Good listening skills and a strong customer focus_
- _Strong written and verbal communication skills_
- _Good computer skills and Microsoft Office_
- _Good in English _

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

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