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Contact Center Manager

4 weeks ago

กรงเทพมหานคร, Thailand Inchcape Full time

**Key resopnsibilities**
- Responsible for the day-to-day manager of team member of contact center including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
- Leads, coaches, develops, supports, and motivates all team members to achieve service and operational goals.
- Ensure that Contact Center department metrics and goals are met or exceeded in relation to appointments set, appointments (show and sold) for internet and inbound phone leads.
- Preparing reports and analyzing data to improve processes and maximize efficiency and customer satisfaction.
- Oversee the development and implementation of procedures like scripts, training modules to improve contact center performance and efficiency.
- Gathers issues related to core system, CRM, and other system uses.
- Be knowledgeable about sales, aftersales processes, Inchcape Thailand OEM brands, philosophy, and products.
- Follow behavioral expectations consistent with the Company's mission and One Inchcape values.
- Collaborate with other internal and external.

**Qualification**
- Bachelor’s degree in any field
- Minimum 3 years experiences in Call Center supervisor role are preferred.
- Ability to drive an exceptional Customer experience.
- Demonstrated communication and interpersonal skills.
- Organization and follow-up skills
- Possess excellent verbal and written communication skills.
- Good computer skills, including CRM, Microsoft Office
- Good in English

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.