Field Sales Service
1 week ago
The client manufactures and distributes analytical instruments and reagents used to test the quality of water and other liquid solutions.
**Duties and Responsibilities**:
- Developing the service business and achieving high growth of service revenue in Thailand.
- Meeting customers to understand their needs/requirements and proposing service solutions accordingly.
- Maintaining and exploring the instrument client base for business opportunities.
- Developing service contract products and pricing.
- Reviewing and negotiating service contract terms and conditions.
- Ensuring effective funnel management and efficient booking/shipment forecasting.
- Preparing booking/shipment data and monthly reports.
- Identifying business growth opportunities and using PSP to address growth gaps.
- Collecting customer satisfaction feedback and identifying areas for improvement.
- Assisting with developing service job standard work, checklists, and other relevant documentation.
**Skills & Competence**:
- At least 3 years of experience preferably in the Instrumentation, Chemical and Allied Streams industry and customer support.
- At least 3 years of experience in technical sales of items to customers (on-field or office-based job).
- Above average written and verbal English communication skills.
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